Bryan Llamas
Cutler Bay
Summary
Results-oriented, Bilingual, Dynamic Business Development and Operations Manager specializing in revenue growth and client retention. Proven ability to optimize processes and drive strategic initiatives that enhance operational efficiency.
Overview
2
2
Languages
21
21
years of professional experience
Work History
Business Development and Operations Manager
Accurate Insurance Group
Miami
02.2018 - Current
- Revenue Growth: Identified high-value leads and established referral network with business owners, real estate agents, mitigation companies, HOAs, and homeowners, enhancing client acquisition.
- Strategic Planning: Partnered directly with agency ownership to execute sales strategies aligned with long-term business goals.
- Process Optimization: Managed daily agency operations, audited workflows for accuracy, and implemented efficient CRM and insurance software systems.
- Team Leadership: Guided frontline team members in workflow problem-solving and daily task management, improving team effectiveness.
- Client Retention: Resolved complex customer service escalations, maintaining high satisfaction rates across diverse client demographics.
- Training & Compliance: Created staff training materials on operational procedures and compliance standards, ensuring adherence and operational consistency.
- Coordinated team activities daily to ensure alignment with company policies.: Coordinated daily team activities to ensure total alignment with company policies and operational goals.
Quality Assurance Supervisor | Catastrophe Manager
Burton Claim Service
Fort Lauderdale
05.2015 - 01.2018
- Large-Scale Deployments: Orchestrated multi-state catastrophe operations, successfully deploying over 150 adjusters across active disaster zones.
- Directed daily team of 40 field adjusters, providing targeted performance coaching to ensure compliance with client guidelines and improve overall team effectiveness.
- Integrated autonomous drone technology into field workflows, expediting inspections and significantly reducing cycle times.
- Process Optimization: Streamlined operational workflows to eliminate bottlenecks and reduce claim cycle times by 25 percent.
- Mentored and cross-trained claims personnel, enhancing technical file accuracy and driving higher engagement across the team.
Senior Property & Casualty Claims Adjuster
Insurance Placement Solutions
West Palm Beach
10.2008 - 04.2015
- Portfolio Leadership: Directed high-volume, multi-line insurance portfolios across PIP, Bodily Injury, General Liability, Commercial Auto, and Residential Property lines, ensuring effective management across short-term and contract assignments.
- Advanced Claim Resolution: Utilized Alternative Dispute Resolution (ADR) and pre-litigation defense strategies to resolve complex multi-peril coverage issues, enhancing overall claim outcomes.
- Financial Mitigation: Spearheaded strategic settlement conferences, effectively preventing prolonged litigation costs and protecting corporate assets.
- Multi-State Compliance: Navigated and enforced complex statutory compliance requirements across diverse state jurisdictions to ensure total file integrity.
Real Estate Appraiser
Appraisal Research Center
Miami
04.2005 - 06.2008
- Property Valuation: Conducted comprehensive on-site inspections for residential and commercial properties, analyzing market trends and comparable sales data to accurately determine value.
- Compliance & Reporting: Prepared defensible appraisal reports strictly conforming to USPAP guidelines while auditing zoning laws and county records to ensure data accuracy.
- Identified and pitched valuation services to Appraisal Management Companies (AMCs), designing marketing strategies that secured private, estate, and divorce appraisal business.
- Cultivated partnerships with regional lenders, real estate attorneys, and mortgage brokers, enhancing firm's network and referral base.
- Represented firm at regional real estate, banking, and community networking events, generating new business opportunities.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL05-2011
Skills
- Business development
- Revenue growth
- Client retention
- Strategic planning
- Process optimization
- CRM management
- Partnership Development
- Market Analysis
- Client management
- Team leadership
- Leadership development
- Time management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Business Development and Operations Manager
Accurate Insurance Group
02.2018 - Current
Quality Assurance Supervisor | Catastrophe Manager
Burton Claim Service
05.2015 - 01.2018
Senior Property & Casualty Claims Adjuster
Insurance Placement Solutions
10.2008 - 04.2015
Real Estate Appraiser
Appraisal Research Center
04.2005 - 06.2008
Associate of Arts - Business Administration And Management
Miami Dade College