Bryan Logan
Raleigh,NC
Summary
Results-driven Network Engineer with over 10 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Results-Driven Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Network Engineer
ADP WorkMarket
05.2023 - Current
- Applied tier-isolation best practices to support multi-tier architectures.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Created VPN infrastructure and allowed for secure remote connections.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Established robust infrastructure and data capacity for new applications.
- Integrated data, voice and video networks for use in multi-site installations.
Contract ( GPS Transportation )
IDEA Corporation
01.2021 - Current
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Partnered with representatives from different carriers to arrange materials shipments.
Information Technology Specialist
Amazon
11.2020 - 01.2021
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Configured hardware and granted system permissions to new employees.
- Set up network profiles, security permissions and file sharing systems.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Network Engineer
Robert Half Technology
01.2020 - 03.2020
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Created VPN infrastructure and allowed for secure remote connections.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Recommended options for disaster recovery and remote access security.
Network Engineer
Matrix Technologies
08.2019 - 11.2019
- Effectively utilized MN (VI)-Service Desk ticketing system to document and track relatable information.
- Remotely responsible for implementing and following a restricted documented installation process, installing drivers, removing/replacing laptop hard drives, backing up and restoring data (both via SCCM packages and manual installation).
- Troubleshot complex multi-vendor network service provider issues.
- Assisted with implementation and support of network monitoring tools.
- Managed, tracked, and coordinated problem resolution and escalation processes.
Business Wireless Technical Support
Apple, Inc.
03.2019 - 07.2019
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Responsible for ensuring excellence in customer service in the areas of VPN network, internet providers, firewall, file server, phone systems, printers, audio/visual technology, and hardware and software selection, procurement, and redundancy.
- Performed network security design and integration duties.
Technical Support Specialist
HCL Technologies
11.2018 - 03.2019
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
Warehouse Associate
Walmart
05.2016 - 09.2018
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Network Administrator
Heavenly Kids Enrichment Center
08.2006 - 08.2017
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Comprehensively maintained stability of essential data backups on nightly basis.
- Operated as project manager for IT adjacent projects, providing solutions to staff on case-by-case basis.
- Conducted comprehensive system audits on regular basis.
- Deployed antivirus and security solutions throughout entire system network.
- Oversaw implementation and application of SaaS tools across entire company system.
Warehouse Associate Team Lead
Walmart Distribution Center
04.2004 - 11.2010
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Education
Associate of Science - Information Technology
Wake Technical Community College
Raleigh, NCBachelor of Science - Cyber Security/ Software Engineering
Southern New Hampshire University
Hooksett, NH05.2023
Skills
- Circuit Management
- Disaster Recovery Operations
- Network Device Monitoring
- Security Platforms
- Systems Integration
- Infrastructure Planning and Design
- LAN Switching Technologies
- 8021X Expertise
- Juniper Portfolio Expertise
- MPLS Routers
- Virtual Private Networks (VPN)
- Cisco Wireless Routers and Switches
- Test Facility Development
- Web Security
- JavaScript
- SQL
- Risk Mitigation
- Threat Detection
- Complex Problem-Solving
- Preventative Maintenance
Certification
CompTia Network +, Wake Technical College
Software Engineering, Southern New Hamshire University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Network Engineer
ADP WorkMarket
05.2023 - Current
Contract ( GPS Transportation )
IDEA Corporation
01.2021 - Current
Information Technology Specialist
Amazon
11.2020 - 01.2021
Network Engineer
Robert Half Technology
01.2020 - 03.2020
Network Engineer
Matrix Technologies
08.2019 - 11.2019
Business Wireless Technical Support
Apple, Inc.
03.2019 - 07.2019
Technical Support Specialist
HCL Technologies
11.2018 - 03.2019
Warehouse Associate
Walmart
05.2016 - 09.2018
Network Administrator
Heavenly Kids Enrichment Center
08.2006 - 08.2017
Warehouse Associate Team Lead
Walmart Distribution Center
04.2004 - 11.2010
Associate of Science - Information Technology
Wake Technical Community College
Bachelor of Science - Cyber Security/ Software Engineering
Southern New Hampshire University
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