Bryan Madrid
San Antonio,TX
Summary
Driven by a results-focused approach, I leveraged expert problem-solving and customer relations skills at the US Army Reserve and in the hospitality industry to enhance operational efficiency and customer satisfaction. Demonstrated excellence in documentation management and quality assurance, achieving significant improvements in service delivery and vehicle maintenance outcomes.
Overview
4
4
years of professional experience
Work History
Army Specialist Diesel Mechanic
US Army Reserve
06.2020 - Current
- Followed all company policies and procedures to deliver quality work.
- Self-motivated, with a strong sense of personal responsibility.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
Server
BJ's Restaurant & Brewhouse
03.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Stone Werks Big Rock Grille
03.2022 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
No Degree - EMT Certification
EMSU
San Antonio, TX08.2024
High School Diploma -
ACE High School
San Antonio, TX06.2021
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Quality Assurance
Timeline
Server
BJ's Restaurant & Brewhouse
03.2022 - 03.2024
Server
Stone Werks Big Rock Grille
03.2022 - 06.2022
Army Specialist Diesel Mechanic
US Army Reserve
06.2020 - Current
No Degree - EMT Certification
EMSU
High School Diploma -
ACE High School
Similar Profiles
SHA JUAN WATSONSHA JUAN WATSON
Automated Logistics Specialist (92A) – Sergeant (E-5) at U.S. Army / U.S. Army ReserveAutomated Logistics Specialist (92A) – Sergeant (E-5) at U.S. Army / U.S. Army Reserve
Jonathan PalmerJonathan Palmer
Special Projects Officer at United States Army Forces Command (FORSCOM) / United States Army Reserve Command (USARC), Special Troops BattalionSpecial Projects Officer at United States Army Forces Command (FORSCOM) / United States Army Reserve Command (USARC), Special Troops Battalion
Bryan BrionesBryan Briones
IT Specialist at US Army ReserveIT Specialist at US Army Reserve
Ashton CaveAshton Cave
31E Resettlement Specialist at US Army Reserve31E Resettlement Specialist at US Army Reserve
Michelle SolisMichelle Solis
Teacher at IDEA Public SchoolsTeacher at IDEA Public Schools