Bryan Marbuary
Birmingham,USA
Summary
Mathematics major with 5+ years of work experience. Seeking to utilize expertise in customer needs assessment, retention, and satisfaction to excel in the Customer Service role at your esteemed company. Proactive and consistently praised by superiors, confident in ability to contribute to company's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Glenwood Behavioral Health
06.2022 - Current
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Customer Care Representative
Blessed I Am Creations
06.2020 - Current
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Educated customers about billing, payment processing and support policies and procedures.
Delivery Driver
Domino's Pizza
08.2020 - 01.2022
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
Math -
The University of Alabama
Tuscaloosa, ALSkills
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
Certification
- First Aid Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Direct Support Professional
Glenwood Behavioral Health
06.2022 - Current
Delivery Driver
Domino's Pizza
08.2020 - 01.2022
Customer Care Representative
Blessed I Am Creations
06.2020 - Current
Math -
The University of Alabama
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