Seasoned professional with a robust background in business management and regulatory compliance. Excelled at The Village of Baytowne Wharf, enhancing operations and customer satisfaction. Skilled in management and labor relations, demonstrated through effective team leadership and strategic partnerships. Proven ability to drive efficiency and foster strong relationships, ensuring successful project completions. Extensive background in sales and account management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Co-Owner
Beachside Chiropractic & Wellness-Destin, FL
03.2023 - Current
Planned, designed and built an upscale chiropractic & wellness center that was voted in VIP Magazine as Best Chiropractic Clinic in Destin 2024
Negotiated contracts and agreements with business partners, vendors, and customers
Built and maintained strong relationships at all levels of the organization
Hired skilled personnel to handle challenges and obligations of business
Well versed in Microsoft office/Outlook, online applications and social media.
Operations Manager
The Village of Baytowne Wharf-Miramar Beach, FL
02.2022 - Current
Managed the daily operations of housekeeping, landscaping, security and events throughout the resort
Organized, inventoried, managed and ordered housekeeping supplies and materials for daily operations
Designed and planned the quarterly landscaping changes of flowers, shrubs and planters throughout the resort
Resolved homeowner, vendor and patron issues quickly and professionally while maintaining high customer satisfaction ratings
Maintained professional working relationships and promoted open lines of communication with staff
Managed the operations of a team, overseeing daily activities and long-term projects
Established and enforced operational policies, procedures, standards, and objectives in alignment with the by-laws of Baytowne Wharf Neighborhood Association
Developed and maintained relationships with homeowners and vendors for successful project completion
Well versed in Microsoft office/Outlook, online applications and social media.
Pyrotechnician
Pyro Shows-Miramar Beach, FL
07.2010 - Current
Organized, prepared and constructed fireworks displays for large- and small-scale events
Ensured compliance with federal, state, and local laws governing the use of fireworks displays
Exercised sound judgment in making decisions regarding the use of explosives under pressure
Instructed and trained junior technicians on all aspects of becoming a pyrotechnic
Communicated effectively with clients/sponsors regarding their expectations for the display sequence
Inspected launch sites for potential hazards before initiating any launches.
Territory Manager and Installer
Nu View Window Film Solutions-Santa Rosa Beach, FL
05.2019 - 02.2022
Developed relationships with key customers, resulting in increased customer loyalty and satisfaction
Analyzed sales data to identify areas for improvement, develop strategies, and set achievable goals
Propelled customer satisfaction by responding promptly and appropriately to problems, concerns, or needs.
Sales Representative
Republic National Distributing Company-Pensacola, FL
10.2004 - 05.2019
Consistently grew territory revenue by 12% each year
Analyzed the territory for opportunities and consistently sought out new business relationships and opened new accounts
Communicated to appropriate departments all changes in account status (delivery date, ownership, license information) and any other pertinent developments within territory
Communicated product features, advantages, and benefits to customers
Utilized persuasive communication techniques to close deals quickly and efficiently
Developed and maintained strong customer relationships and networks within designated sales territory
Negotiated contracts and prices with clients to exceed sales goals
Called and met with regular and prospective customers to build long-term customer relationships and networks
Attended scheduled training sessions and department meetings to build expertise
Well versed in Microsoft office/Outlook.
Education
Associate's degree - Business
Ocean County College
01.1997
Skills
Regulatory Compliance
Business Management
Administrative Oversight
Small business operations
Management
Contract Negotiation
Housekeeping management
Sales
Wine sales
Events Management
Business Growth
Certification
ATF Explosives Employee Possessor License - EP, 2010, Present, Bureau of Alcohol, Tobacco, Firearms & Explosives
Forklift Certification, 2022, Present
Certified Specialist of Wine - CSW, 2008, Present, Gallo Wine Academy
Timeline
Co-Owner
Beachside Chiropractic & Wellness-Destin, FL
03.2023 - Current
Operations Manager
The Village of Baytowne Wharf-Miramar Beach, FL
02.2022 - Current
Territory Manager and Installer
Nu View Window Film Solutions-Santa Rosa Beach, FL
05.2019 - 02.2022
Pyrotechnician
Pyro Shows-Miramar Beach, FL
07.2010 - Current
Sales Representative
Republic National Distributing Company-Pensacola, FL
10.2004 - 05.2019
Associate's degree - Business
Ocean County College
ATF Explosives Employee Possessor License - EP, 2010, Present, Bureau of Alcohol, Tobacco, Firearms & Explosives
Forklift Certification, 2022, Present
Certified Specialist of Wine - CSW, 2008, Present, Gallo Wine Academy
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