Bryan Mazariegos-Ovalle
Chicago,IL
Summary
Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Excels at multitasking with multiple responsibilities.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Shoe Carnival
01.2026 - Current
- Opened and closed the store as a key holder
- Collaborated with General Manager to achieve sales goals
- Led customer service efforts and resolved issues professionally
- Trained and guided associates on processes and standards
- Delegated daily tasks and coordinated associate breaks to maintain operational flow
- Performed register overrides, safe/till counts, and cash reconciliation
- Monitored and responded to emails between stores and upper management to ensure effective communication
- Updated operating systems to ensure optimal performance
- Managed and led during difficult times/crises
Store Lead
Shoe Carnival
01.2024 - 01.2026
- Led daily operations by managing associate activities.
- Assisted in leading daily operations by directing associates to ensure smooth workflow.
- Managed the electronic verification, packaging, and inter-store transfer of merchandise to ensure accurate inventory distribution
- Used Microsoft Excel to manage inventory for transfer of merchandise
- Supervised department to maintain organization and workflow, ensuring all merchandise was displayed effectively.
- Assisted with repairs by replacing broken equipment and fixing graphics in the store. by replacing or fixing malfunctioning equipment and graphics in the store. broken equipment or graphics located around the store
Store Associate
Shoe Carnival
09.2022 - 09.2024
- Managed cash registers efficiently during peak hours
- Maintained store cleanliness and organization to enhance customer experience
- Responded to customer inquiries over the phone with enthusiasm and helpfulness
- Ran out inventory while multitasking other responsibilities
Education
High School Diploma -
Lindblom Math and Science Academy
Chicago, ILEmt-B, Clinical ambulance rides, Anatomy, CPR certification, Medical Terminology
Malcolm X College
Chicago, ILSkills
- Microsoft Excel
- Multi-line telephone operation
- Multitasking and prioritization
- Team leadership
- Order management
- MS office proficient
- Material loading and unloading
- Inventory management
- Sales support
- Inventory management
- Cash handling
Timeline
Assistant Store Manager
Shoe Carnival
01.2026 - Current
Store Lead
Shoe Carnival
01.2024 - 01.2026
Store Associate
Shoe Carnival
09.2022 - 09.2024
High School Diploma -
Lindblom Math and Science Academy
Emt-B, Clinical ambulance rides, Anatomy, CPR certification, Medical Terminology
Malcolm X College