Bryan McDermott
Lindenhurst,NY
Summary
Dynamic manager with a proven track record at Outback Steakhouse, excelling in team leadership and operational efficiency. Skilled in staff training and development, I successfully enhanced productivity and customer satisfaction. Adept at complex problem-solving, I implemented strategic plans that significantly improved departmental performance and fostered a culture of growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Outback Steakhouse
05.2017 - Current
- Led cross-functional teams to streamline operations and enhance productivity.
- Developed and implemented strategic plans to achieve departmental goals.
- Mentored staff, fostering professional growth and improving team performance.
- Analyzed operational processes, identifying areas for improvement and efficiency gains.
Server/Bartender
Outback Steakhouse
11.2008 - 05.2017
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to meet customer needs promptly.
- Trained new staff on menu knowledge and service standards, enhancing team performance.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
Education
Lindenhurst High School
Lindenhurst, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Task delegation
- Performance management
- Shift scheduling
- Sales techniques
- Conflict resolution
Accomplishments
Manager of the quarter (multiple)
Employee of the month (multiple)
Certification
Food Managers Certificate
Languages
English
Timeline
Manager
Outback Steakhouse
05.2017 - Current
Server/Bartender
Outback Steakhouse
11.2008 - 05.2017
Lindenhurst High School
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