Bryan McFadden
Delta Ramp Agent
Lynn,MA
Summary
My name is Bryan McFadden I am 33 tears old and I have two beautiful daughters. I am amazing father. My work ethics speaks volumes due to following rules at the work place, safety is my number one rule that i take extremely serious.
Overview
6
6
years of professional experience
Work History
Airport Ramp Agent
Delta Air Lines, Inc
Boston, MA
08.2022 - Current
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Stocked aircraft cabins with necessary equipment and supplies.
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Transferred luggage from aircraft to collection areas safely using equipment.
Transit Ambassador
MBTA
Boston, MA
10.2018 - 01.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
Airport Customer Service Agent
Iceland Airways
Boston, MA
06.2016 - 04.2018
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Security Officer
Securitas Security Services USA
Boston, MA
08.2014 - 12.2016
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Performed pat-downs to look for unauthorized materials and weapons.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
Security Officer
Us Security Associations Inc
Boston, MA
12.2013 - 07.2014
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Secured 10 doors in office and main building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
Education
High School Diploma -
Lynn Classical High School
235 O'Callaghan Way, Lynn Ma 01905 06.2008 - 06.2008
Skills
Baggage tag checks
Aviation regulations
Loading and unloading
Great Computer Skills
Timeline
Airport Ramp Agent
Delta Air Lines, Inc
08.2022 - Current
Transit Ambassador
MBTA
10.2018 - 01.2020
Airport Customer Service Agent
Iceland Airways
06.2016 - 04.2018
Security Officer
Securitas Security Services USA
08.2014 - 12.2016
Security Officer
Us Security Associations Inc
12.2013 - 07.2014
High School Diploma -
Lynn Classical High School
06.2008 - 06.2008