Bryan McLemore

I performed all duties as a Network Technician III(Installs, maintains, and services voice, video (CATV/IPTV) and broadband services (IP, PBX, UC), copper and fiber optic cable lines and protection devices (NID/ONT), subscriber loop carrier systems (DLC & DSLAMS), and customer-owned wiring, including home networking. May also diagnose and repair trouble in switching equipment, computers, transport equipment (TDM / Ethernet), wireless systems (PTP & PTMP), and emergency power sources (battery plants, standby generators, etc.). Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Completes all installation and repair-related forms and reports. This position assists with routine tasks associated with the Telco/customer LAN and computer systems. . I served as the designated leader of the Network Technician team providing direct support (training) to network technicians, coordinating daily work assignments with dispatch and ensures staff understands safety procedures, preventative maintenance operations and standard operating procedures.

I oversaw day-to-day service activity, including but not limited to service orders, trouble tickets, cable locates, pre-fields and maintaining a working inventory of material and supplies. I coordinated with other departments on service activity and schedules meeting customer expectations. Ensured service activity related documentation is closed is a timely manner and accurately reflects work performed and any changes to billing, plant facilities, and other company records.

I worked closely with Operations Manager in the construction, replacement, removal and maintenance of buried and aerial plant, transmission equipment, switching facilities, fiber optic network and wireless equipment. Assisted in the development of short- and long-range planning and with developing budgets. Researched new products, services and technologies and makes recommendations to management. Ensured the development and maintenance of plant records.

Worked with the Marketing Team to identify new revenue opportunities, develop and implement marketing plans and strategies and informs (educates) community on products and services.