Bryan Miranda
Miami
Summary
Reliable IT Help Desk Technician with substantial background in providing technical assistance and support for issues related to computer systems, software, and hardware. Strong capability in troubleshooting and resolving technical problems, maintaining documentation of all system issues promptly and accurately. Demonstrated ability to communicate complex information to non-technical staff effectively while also having customer service skills refined by previous roles.
Overview
6
6
years of professional experience
Work History
IT Help Desk Technician
Miami Dade College - Padron Campus
Miami
07.2024 - Current
- Evaluated software and hardware to recommend necessary upgrades and improvements.
- Resolved customer issues through phone, email, and chat, ensuring effective solutions.
- Performed regular maintenance tasks including virus scans, system backups, and disk cleanups.
- Trained new support representatives on troubleshooting techniques and company protocols.
- Documented all customer interactions in the ticketing system for future reference.
- Provided technical support to end-users facing hardware and software challenges.
- Handled customer service inquiries by offering guidance or escalating complex cases.
Valet Attendant
Trump National Doral
Miami
04.2024 - 02.2025
- Inspected customer vehicles for pre-existing damage prior to parking them.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests and answered questions about valet service, directions and local attractions.
Tire Technician
Balado Tires
Miami
08.2023 - 04.2024
- Maintained inventory levels of supplies needed for daily operations.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Unbolted and removed wheels from vehicles with lug wrenches or power tools.
- Repaired punctures in tubeless tires by patching or plugging holes with rubber materials.
Customer Service Associate
Publix
Miami
09.2020 - 08.2023
- Addressed customer questions and concerns regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Managed inventory and supplies to ensure materials were available when needed.
Pizza Maker
Papa John's
Miami
08.2019 - 12.2019
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Bachelor of Science - Information Technology
Miami Dade College
Miami, FL12-2026
Associate of Arts - General Studies
Miami Dade College
Miami, FL04-2024
High School Diploma -
Saint Brendan Catholic School
Miami, FL05-2019
Skills
- Technical support
- Hardware troubleshooting
- Network troubleshooting
- Problem solving
- Customer service
- Data analysis
- Software installation
- Reimaging
- Teamwork and collaboration
- Computer skills
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Timeline
IT Help Desk Technician
Miami Dade College - Padron Campus
07.2024 - Current
Valet Attendant
Trump National Doral
04.2024 - 02.2025
Tire Technician
Balado Tires
08.2023 - 04.2024
Customer Service Associate
Publix
09.2020 - 08.2023
Pizza Maker
Papa John's
08.2019 - 12.2019
Bachelor of Science - Information Technology
Miami Dade College
Associate of Arts - General Studies
Miami Dade College
High School Diploma -
Saint Brendan Catholic School
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