Bryan Miranda
Bakersfield,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Able to work with minimal discretion to solve problems, resolve conflicts and respond to customer inquiries. Effective with customers needs being friendly, punctual and enthusiastic team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BMW Genius
BMW of Bakersfield
Bakersfield, CA
04.2024 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Perform lease inspections and set appointments for customers purchasing new and used vehicles.
- Help out in service when needed to accommodate customer's needs or concerns with their vehicle.
Sales Associate
The Fragrance Outlet
Commerce, CA
06.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Count Team Member
Commerce Casino
Commerce, CA
11.2022 - 05.2023
- Conducted accurate cash counts and reconciliations to ensure financial integrity.
- Collaborated with team members to optimize counting procedures and improve efficiency.
- Trained new staff on counting protocols, enhancing team performance and accuracy.
- Identified discrepancies in cash handling processes and implemented corrective measures.
BMW Genius
South Bay BMW
Torrance, CA
04.2018 - 10.2022
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Obtained signatures for financial documents and internal and external invoices.
- Described merchandise and explained use, operation and care.
- CDK Global
Sales Porter
West Coast Toyota of Long Beach
Long Beach, CA
09.2017 - 03.2018
- Ensured compliance with safety regulations at all times while working on site.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Provided assistance to disabled drivers by escorting them to their vehicle when requested.
- Cleaned up litter in designated areas as needed throughout shift.
- Kept digital logs updated with cars, locations and special customer information.
- Stock in Cars through Reynold's&Reynold's
- Gas up vehicles
- Make the dealer lot look uniformed
Education
High School Diploma -
Applied Technology Center
Montebello, CA06-2017
Skills
- Customer Assistance
- Exceptional Customer Service
- Customer Engagement
- Customer Relations
- Federal Regulation Compliance
- Document workflow
- Team Collaboration
- Inspirational leadership
Certification
- Sales License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Kaiser Permanente Volunteer
- Did community service for my local Kaiser.
- Assisted patients in checking in.
- Answered and directed phone calls.
- Worked the gift shop for Kaiser Permanente.
References
Sandra Pleitez (661) 844-1464
Yessenia Rodriguez (323) -635-2395
Timeline
BMW Genius
BMW of Bakersfield
04.2024 - Current
Sales Associate
The Fragrance Outlet
06.2023 - Current
Count Team Member
Commerce Casino
11.2022 - 05.2023
BMW Genius
South Bay BMW
04.2018 - 10.2022
Sales Porter
West Coast Toyota of Long Beach
09.2017 - 03.2018
High School Diploma -
Applied Technology Center