Bryan Monarrez
El Paso
Summary
Developed expertise in customer service and leadership within fast-paced hospitality environment, seeking to transition to new field. Adept at managing teams, ensuring high-quality service, and optimizing operations. Ready to apply transferrable skills to drive success in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Bartender
Applebee's Neighborhood Grill & Bar
05.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TX05-2025
Skills
- Strong multitasking
- Highly reliable
- Memory retention
- Team training and development
- Fluency in Spanish
- Conversant in French
- Patience and tolerance
- Handling difficult customers
- Team player attitude
- Engaging personality
- Customer service expertise
Languages
Spanish
Professional Working
French
Limited Working
Timeline
Bartender
Applebee's Neighborhood Grill & Bar
05.2021 - Current
Bachelor of Arts - Psychology
The University of Texas At El Paso
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