Bryan Mondonedo
Stamford,CT
Summary
Proven leader and effective communicator, adept in crew leadership and hazardous materials handling, I significantly enhanced team performance and safety at Goldfish Swim School. By fostering teamwork and streamlining operations, I boosted staff retention and guest satisfaction, showcasing my ability to multitask and lead with confidence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deck Supervisor
Goldfish Swim School
01.2023 - Current
- Documented and reported safety-related concerns or incidents.
- Resolved conflicts among crew members professionally, fostering a positive work environment conducive to teamwork.
- Increased staff retention through regular training, performance evaluations, and targeted feedback sessions.
- Reduced incidents of workplace accidents by enforcing strict adherence to safety guidelines and protocols.
- Able to calm down children with anxiety and make them feel safe to be at the school.
- Great with communicating with families and helping them solve any problem they have.
Front Desk
Goldfish Swim School
01.2023 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
J.M. Wright Tech
Stamford, CT06.2023
Skills
- Hazardous Materials Handling
- Technical knowledge
- Environmental awareness
- Deck Supervision
- Teamwork and Collaboration
- Multitasking
Certification
- Microsoft Powerpoint, Microsoft - 2020
- Microsoft Word, Microsoft - 2021
- Microsoft Outlook, Microsoft - 2021
- Python Certified - 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Deck Supervisor
Goldfish Swim School
01.2023 - Current
Front Desk
Goldfish Swim School
01.2023 - Current
High School Diploma -
J.M. Wright Tech
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