Bryan Moore
Yukon,OK
Summary
Dynamic results-oriented professional with extensive experience in hospitality and customer service management. Expertise in training and coaching, operational excellence, and customer relations, leading to improved guest satisfaction and increased revenue.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Holiday Inn Express Hotel Suites
04.2022 - Current
- Oversaw daily hotel operations, ensuring exceptional guest experiences and compliance with brand standards.
- Developed and implemented operational policies to enhance service quality and streamline processes.
- Managed team performance through training, mentoring, and regular feedback sessions to foster growth.
- Analyzed financial reports to drive budget adherence and optimize resource allocation for profitability.
- Collaborated with marketing teams to execute promotional strategies that increased occupancy rates.
- Led initiatives to improve guest satisfaction scores through service enhancements and staff engagement programs.
- Developed and implemented strategies to increase sales and profitability.
Front of House Manager
Outback Steakhouse
07.2015 - 03.2022
- Supervised daily operations to ensure efficient front-of-house service and guest satisfaction.
- Trained and mentored staff on customer service best practices and restaurant policies.
- Implemented inventory control procedures to reduce waste and optimize supply management.
- Collaborated with kitchen staff to streamline communication and enhance service speed.
- Developed staff schedules to maximize coverage during peak hours while managing labor costs.
- Monitored dining area cleanliness and organization, ensuring compliance with health regulations.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Analyzed customer feedback trends to identify areas for operational improvement and training needs.
Front of House Manager
Pitt Grill
02.2007 - 06.2015
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Education
Associate of Applied Science - Computer Programming
Sowela Technical Community College
Lake Charles, LAHigh School Diploma -
Sulphur High School
Sulphur05-1999
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Relationship building
- Inventory control
Certification
Food Handler Certificate
TABC
Timeline
General Manager
Holiday Inn Express Hotel Suites
04.2022 - Current
Front of House Manager
Outback Steakhouse
07.2015 - 03.2022
Front of House Manager
Pitt Grill
02.2007 - 06.2015
Associate of Applied Science - Computer Programming
Sowela Technical Community College
High School Diploma -
Sulphur High School