Bryan Morales

• Communicated with diverse clients using respectful, trauma-informed support and active listening.
• Supported client intake and directed individuals to appropriate Lutheran Social Services resources.
• Assisted case management staff with scheduling, documentation, and follow-up coordination.
• Organized food pantry and donation distributions, maintaining orderly and accessible service areas.
• Recorded service interactions accurately, maintaining confidential client information and organization standards.

• Supervised crew members during shifts, ensuring smooth service and task completion
• Trained new crew on station procedures, customer service, and workflow expectations
• Coordinated opening and closing procedures, maintaining readiness for next shift
• Resolved customer concerns promptly, supporting positive dining experience and service recovery
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Honors Program