Driven sales executive with extensive experience in cold calling and market research. Proven track record in developing strong client relationships and driving new business growth. Committed to innovative strategies for customer retention and revenue generation.
Overview
19
19
years of professional experience
Work History
Terminal Manager
TForce Freight
San Antonio, Texas
01.2022 - Current
Led terminal operations, including receiving, storage, and shipping of goods, ensuring efficient workflow and timely delivery of products.
Implemented strategic initiatives to improve operational efficiency, resulting in reduction in turnaround time and an increase in productivity.
Developed and maintained strong relationships with key stakeholders, including suppliers, and customers, to ensure smooth operations and resolve any issues promptly.
Implemented safety protocols and conducted regular safety audits to ensure compliance with regulatory standards.
Managed a team of 30+ employees, providing coaching, training, and performance feedback to foster a culture of continuous improvement and accountability.
Assistant Terminal Manager
TForce Freight/UPS Freight
Denver, Colorado
11.2021 - 10.2022
Assisted in the day-to-day management of terminal operations, including scheduling, staffing, and resource allocation.
Conducted performance evaluations and provided constructive feedback to team members to enhance productivity and job performance.
Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
Assisted in the development and implementation of safety training programs to promote a culture of safety and ensure compliance with regulatory requirements.
Acted as a liaison between terminal staff and management to address concerns, resolve conflicts, and facilitate communication.
Made sales calls and assist in managing sales team.
Operations Supervisor
TForce Freight/UPS Freight
Austin, Texas
09.2020 - 10.2021
Managed inbound and outbound operations.
Supervised and develop warehouse, office personnel, and other supervisors.
Daily delivery planning.
Coordinated staffing and workload.
Managed dock and city operations.
Provided freight customer service.
Analyzed operational data to understand productivity, service, and quality targets.
Identified operational bottlenecks and developed action plans for improvement.
Conducted meetings with the team to communicate performance results and to reinforce safety and quality expectations.
Sales Account Executive
TForce Freight/UPS Freight
Houston, TX
12.2015 - 10.2020
Managed client accounts to ensure seamless communication and service delivery.
Developed sales strategies to enhance customer engagement and retention initiatives.
Conducted market research to identify new sales opportunities and trends.
Collaborated with cross-functional teams to streamline order processing workflows.
Negotiated contracts with clients to establish favorable terms for both parties.
Identified new opportunities within existing accounts through cross-selling activities.
Prepared customized presentations for prospective clients.
Monitored industry trends and competitive landscape to ensure best practices were being utilized.
Local P&D Driver/Dockworker
TForce Freight/UPS Freight
Houston, TX
10.2006 - 12.2015
Operated delivery vehicles in compliance with safety regulations and company policies.
Planned efficient routes to ensure timely deliveries to customers.
Conducted pre-trip inspections to ensure vehicle safety and performance.