Carletta Johnson
Fairburn,GA
Summary
Dynamic terminal manager with 25 years of experience in freight operations and staff leadership. Expertise in operations safety, administrative functions, human resources, payroll, and office management. Proven track record in resolving complex transportation issues and driving continuous improvement in accuracy and performance.
Overview
27
27
years of professional experience
Work History
Terminal Manager
Parsec LLC
Austell, Georgia
06.2016 - Current
- Resolved shipment delays and discrepancies through collaboration with customers.
- Monitored operations for adherence to administrative policies, safety regulations, and union contracts.
- Facilitated periodic staff meetings to communicate operational updates and align strategies.
- Coordinated subordinate staff assignments to effectively meet organizational objectives.
- Conducted employee evaluations for both exempt and non-exempt personnel.
- Participated in union hearings to ensure compliance with company policies and union rules.
- Collaborated with safety department to confirm compliance with certifications and training documents.
- Developed visuals for safety briefs to enhance understanding of protocols.
Office Manager
Parsec
Austell and Atlanta, GA
10.2004 - 06.2016
- Monitored gate operations for inside and outside personnel to ensure security compliance.
- Created staff schedules aligned with company budget and operational demands.
- Developed and maintained filing systems for accurate record-keeping practices.
- Delivered quality customer service to staff and management, fostering a supportive environment.
- Trained and onboarded new office staff members, enhancing team capability.
- Supervised clerical staff to drive front office operations and maintain workflow continuity.
- Led meetings to keep staff informed of policy changes and procedural updates.
- Conducted orientation for new hires, integrating them into company culture.
Human Resource/Payroll & Benefits Manager
Parsec Inc
Atlanta and Austell, GA
11.1998 - 10.2004
- Managed payroll processing, ensuring accuracy of employee compensation.
- Oversaw auditing of payroll records to uphold integrity and precision.
- Reviewed payroll reports for discrepancies, initiating prompt corrections.
- Streamlined benefits communication to improve employee understanding and engagement.
- Resolved complex payroll issues through thorough research and analysis.
- Reviewed timecards for accuracy before submitting to payroll department.
- Provided training on proper timekeeping procedures to supervisors.
- Maintained personnel files by updating records with current contact information and job titles.
Education
Bachelor of Science - Business Operations
DeVry University
Atlanta, GA05.1993
Skills
- Freight management
- Operations management
- Compliance monitoring
- Safety management
- OSHA regulations
- Policy enforcement
- Staff management
- Team leadership
- Team supervision
- Job assignment
- Shipment coordination
- Training development
- Hiring practices
- Recruiting and interviewing
- Effective communication
- Written communication
- Active listening
- Problem solving
- Time management
- Mentoring and training
- MS Office Suite
Timeline
Terminal Manager
Parsec LLC
06.2016 - Current
Office Manager
Parsec
10.2004 - 06.2016
Human Resource/Payroll & Benefits Manager
Parsec Inc
11.1998 - 10.2004
Bachelor of Science - Business Operations
DeVry University