Bryan M. Richardson
Cincinnati
Summary
Dynamic customer-focused operations and sales support professional with over 20 years of experience in regulated, service-driven environments. Expertise in monitoring workflows, resolving complex issues, and fostering strong relationships with customers and external partners. Holds an Associate Degree in Business Management, complemented by formal training in organizational leadership, operations management, and business strategy. Actively pursuing career advancement opportunities aligned with business operations, administrative leadership, and a commitment to service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Driver
UPS
Cincinnati, OH
10.2025 - Current
- Operated delivery vehicle safely, ensuring timely and accurate package deliveries.
- Conducted pre-trip vehicle inspections to maintain operational efficiency and safety compliance.
- Navigated designated routes using GPS technology to optimize delivery times and customer satisfaction.
- Collaborated with team members to streamline loading processes, enhancing overall workflow efficiency.
- Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
- Trained new drivers on best practices for safety, route navigation, and customer service standards.
- Implemented process improvements that reduced delivery delays and enhanced service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Lead Passenger Service Agent
United Airlines (Menzies Aviation)
04.2018 - 06.2022
- Supervised a team of 15+ front-line passenger service agents, ensuring efficient check-in, boarding, and baggage operations.
- Trained and mentored staff on FAA/TSA compliance, safety procedures, and customer service best practices.
- Resolved 20+ escalated customer issues per week with professionalism, achieving consistently high satisfaction ratings.
- Collaborated with ground crews and flight staff to maintain on-time performance and smooth daily operations.
Special Service Coordinator
Tank Northern Kentucky Transit
06.2017 - 07.2018
- Coordinated transportation services for 50+ passengers daily, including seniors and individuals with disabilities.
- Scheduled routes, prepared driver manifests, and managed service changes efficiently.
- Maintained strong communication between passengers, drivers, and dispatch staff to ensure timely service.
Customer Service Representative
First Student Transportation Inc.
06.2009 - 06.2018
- Delivered front-line service for parents, students, and school administrators, handling up to 75 calls daily.
- Coordinated driver and dispatcher communications to ensure safe and timely transportation.
- Resolved service issues efficiently, maintaining professionalism and customer satisfaction.
Ticket Agent / GPX / Baggage Handler (Part-Time)
Greyhound Lines
12.2013 - 01.2016
- Assisted passengers with ticketing, reservations, and GPX package services for 100+ daily customers.
- Provided ADA-compliant support and handled baggage operations to ensure timely departures.
Education
Associate of Science - Business Administration And Management
Franklin University
Columbus, OH06-2023
Associate of Science - Transportation Communications & Culinary Arts
Excelsior Springs Job Corps
01-2009
Diploma - Liberal Arts
Friendship Edison Collegiate Academy
01-2005
Skills
- Valid Driver's license
- Teamwork and collaboration
- Customer service
- Positive attitude
Certification
Customer Service, Workplace Safety, Leadership, and Communication Training (2024-02 – 2025-08)
Cover Letter
- Bryan M. Richardson
- 5297 Eastknoll Ct, Apt 202
- Cincinnati, OH 45239 Phone: (513) 806-3203 | Email: RichardsonBryan08@gmail.com
Dear Hiring Manager,
I am writing to express my interest in opportunities within your organization that align with my background in operations support, customer service, and business management. With over 20 years of experience in regulated, service-driven environments and an Associate Degree in Business Management earned in 2023, I bring a strong combination of practical leadership experience and formal business education.
Throughout my career, I have supported frontline operations, monitored workflows, resolved complex service issues, and maintained compliance within high-accountability environments. In my previous leadership role, I supervised and trained team members, strengthened cross-functional collaboration, and ensured consistent service delivery during high-impact situations. My experience has strengthened my ability to think critically, communicate effectively, and support operational efficiency. Earning my business degree has allowed me to deepen my knowledge in organizational leadership, operations management, and strategic business practices. I am intentionally transitioning into roles that allow me to apply both my hands-on operational experience and my academic foundation in business to contribute at a higher level. I am known for reliability, professionalism, and a strong commitment to service excellence. I would welcome the opportunity to bring my skills, dedication, and growth mindset to your team.
Thank you for your time and consideration. I look forward to the opportunity to discuss how my background can contribute to your organization’s continued success.
Sincerely,
Bryan Mychal Richardson
Timeline
Delivery Driver
UPS
10.2025 - Current
Lead Passenger Service Agent
United Airlines (Menzies Aviation)
04.2018 - 06.2022
Special Service Coordinator
Tank Northern Kentucky Transit
06.2017 - 07.2018
Ticket Agent / GPX / Baggage Handler (Part-Time)
Greyhound Lines
12.2013 - 01.2016
Customer Service Representative
First Student Transportation Inc.
06.2009 - 06.2018
Diploma - Liberal Arts
Friendship Edison Collegiate Academy
Associate of Science - Business Administration And Management
Franklin University
Associate of Science - Transportation Communications & Culinary Arts
Excelsior Springs Job Corps