Bryan Nguyen

Capable and dedicated team member willing to assist, and lead peers and supervisors alike.

• Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
• Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
• Boosted employee performance and confidence by providing regular constructive feedback and coaching.

Helped coach and lead 75+ seasonal employees during high volume peak season, while maintaining productivity metrics. Selected to be part of the cycle 0 team every peak season.

• Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.