Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bryan O'cana Muñoz

Parrish

Summary

Enthusiastic advisor with a strong foundation in customer service and team collaboration. Skilled in analytical and critical thinking, contributing to effective conflict resolution and training initiatives that foster teamwork and drive customer satisfaction.

Overview

3
3
years of professional experience

Work History

Endzone and Loyalty Advisor

Dicks Sporting Goods
Sarasota, FL
02.2025 - Current
  • Supervised cashier operations, ensuring efficient transaction processing and exceptional customer service.
  • Handled escalated customer inquiries, resolving issues promptly to maintain satisfaction and loyalty.
  • Assisted customers in product selection, providing knowledgeable recommendations to enhance shopping experience.
  • Collaborated with team members to maintain visual merchandising standards, enhancing store presentation and customer engagement.
  • Trained new cashiers on register systems, policies, and best practices for customer interactions.

Cashier/Merchandise Stocker

Pet Supplies Plus
Parrish, FL
06.2023 - 09.2023
  • Assisted customers with product selection and provided information on pet care.
  • Processed customer transactions efficiently using POS system.
  • Restocked shelves and organized merchandise to enhance store presentation.
  • Organized merchandise displays to enhance product visibility and customer access.
  • Maintained cleanliness and organization of store displays and inventory areas.

Education

Associate of Arts - Psychology

Keiser University
Sarasota, FL
05-2026

High School Diploma -

Manatee School For The Arts
Palmetto
05-2024

Skills

  • Customer retention
  • Customer engagement
  • Customer service
  • Issue management
  • Analytical thinking
  • Critical thinking
  • Teamwork and collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working

Timeline

Endzone and Loyalty Advisor

Dicks Sporting Goods
02.2025 - Current

Cashier/Merchandise Stocker

Pet Supplies Plus
06.2023 - 09.2023

Associate of Arts - Psychology

Keiser University

High School Diploma -

Manatee School For The Arts

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