Jeannette Nasko
Scranton,PA
Summary
Early-career retail associate with experience in customer service, POS systems, cash handling, and inventory replenishment. Known for friendly communication, teamwork, and problem-solving that helps keep sales floor and checkout operations running smoothly. Experience with coaching and training teammates to achieve goals.
Overview
6
6
years of professional experience
Work History
Endzone and Loyalty Advisor
Dicks Sporting Goods
Scranton, Pennsylvania
11.2023 - Current
- Guided Dick's Sporting Goods customers in product selection and purchase decisions, enhancing their shopping experience.
- Addressed customer inquiries and escalated concerns to management for resolution, ensuring customer satisfaction.
- Welcomed shoppers and provided friendly service throughout the sales floor.
- Handled register transactions and supported checkout accuracy.
- Handled pickup orders and assisted with curbside fulfillment.
- Supported fitting room, recovery, and loss prevention procedures.
- Replenished merchandise and kept displays neat and easy to shop.
- Developed and managed peer-counseling and peer-tutoring programs, fostering a supportive learning environment.
- Directed and participated in recruitment and enrollment activities.
Sandwich Artist
SUBWAY®Restaurants
Scranton, Pennsylvania
02.2021 - 02.2024
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Verified ingredient quality and freshness prior to assembling menu items to ensure customer satisfaction.
- Replenished bread, meats, vegetables, sauces, and paper supplies to maintain efficient service flow.
- Maintained clean prep areas, dining areas, and equipment.
- Followed food safety standards and sanitation procedures during service.
- Ensured work area remained clean and organized throughout shift by regularly sanitizing surfaces and disposing of waste.
- Operated point-of-sale system to process payments and receipts.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Supported team members during rush periods and store opening tasks.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Trained new staff on proper sandwich-making techniques to enhance team performance and service quality.
Education
High School Diploma -
Commonwealth Charter Academy
Scranton, PA05-2023
Skills
- Customer service
- POS systems
- Cash handling
- Inventory replenishment
- Retail operations
- Customer relations
- Conflict resolution
- Problem-solving
- Solution-oriented approach
- Training and mentoring
- Multitasking
- Teamwork
- Communication skills
- Active listening
- Interpersonal skills
- Problem-solving abilities
Timeline
Endzone and Loyalty Advisor
Dicks Sporting Goods
11.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
02.2021 - 02.2024
High School Diploma -
Commonwealth Charter Academy