Kaitlynn Burke
Dicks Sporting Goods
WEBSTER,NY
6
years of professional experience
Dedicated customer service professional with strong problem-solving and relationship-building skills. Proven ability to enhance customer satisfaction and loyalty through effective communication and active listening.
Work History
Endzone and Loyalty Advisor
1 Year- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of inventory and promotions to provide accurate information.
- Collaborated with team members to ensure efficient store operations and merchandise presentation.
- Executed daily visual merchandising standards to align with brand guidelines.
- Processed transactions accurately while managing cash register duties effectively.
- Supported training of new team members on customer service protocols and store procedures.
- Resolved customer issues promptly, ensuring satisfaction and loyalty retention.
Team Leader
4 Years 10 Months- Led team to consistently meet daily operational goals through effective communication and collaboration.
- Implemented training programs to enhance team performance and customer service skills.
- Trained new staff on company policies, ensuring adherence to standards and best practices.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Monitored food safety compliance, maintaining high standards for health regulations.
- Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Associate of Applied Science - Graphic Design
Skills
Customer service
Relationship building
Time management
Problem-solving
Critical thinking
Written communication
Active listening
Emotional intelligence
Data analysis
Timeline
Endzone and Loyalty Advisor
Dicks Sporting Goods
08.2025 - CurrentRead More
Team Leader
Panera Bread
10.2020 - 08.2025Read More
Monroe Community College
Associate of Applied Science from Graphic Design
Read More