Bryan Parrish
Lubbock
Summary
Skilled Account Manager with a proven track record at Optimum, adept at boosting client satisfaction and retention through exceptional service and relationship management. Excelled in a fast-paced environment at Crawdaddy's Bar And Grill, enhancing customer loyalty and training staff. Expertise in account management and teamwork, with a flair for resolving complex issues and driving sales growth.
Overview
11
11
years of professional experience
Work History
Account Manager
Optimum
06.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Bartender
Crawdaddy's Bar And Grill
04.2014 - 06.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
No Degree - History
Abilene Christian University
Abilene, TXSkills
- Account management
- Customer service
- Teamwork and collaboration
- Customer relationships
- Relationship building and management
- Team Training
- Sales reporting
- New account creation
2023 All-Stars Nominee
I was nominated by some of my sales reps for All-Stars for providing the help that they need to make their job more efficient.
Timeline
Account Manager
Optimum
06.2019 - Current
Bartender
Crawdaddy's Bar And Grill
04.2014 - 06.2019
No Degree - History
Abilene Christian University
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