Bryan Pello

CLS Transportation

02.1988 - 08.2025

Oversaw vehicle maintenance schedules, ensuring compliance with safety regulations.
Trained and mentored staff on best practices for operational efficiency and customer service.
Monitored performance metrics to identify areas for process improvement and cost reduction.
Established relationships with clients to enhance service offerings and address concerns promptly.
Coordinated logistics for special projects, ensuring seamless execution.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Consulted with customers to assess needs and propose optimal solutions.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Achieved favorable business terms through vendor contract negotiations.
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Managed daily operations to ensure timely transportation services and customer satisfaction.