Bryan Plant
Huntersville,NC
Summary
Developed strong customer service and problem-solving skills in a fast-paced environment. Adaptable and quick to learn new systems and procedures, maintaining focus on efficiency and customer satisfaction. Seeking to transition skills into new field to continue professional growth and contribute positively to team.
Overview
4
4
years of professional experience
Work History
Front-end assistant
Costco
Mooresville, NC
11.2024 - Current
- Responsibilities include greeting members, making sure their membership cards are out on display, and helping unload and load back members’ carts, always remembering to engage in little conversation with members and maintaining a clean and presentable area for members.
- Collaborated with team members to maintain store presentation and ensure merchandise was stocked efficiently.
- Resolved customer issues promptly, enhancing satisfaction and fostering loyalty through effective communication skills.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Lowes Foods
Mooresville, NC
10.2022 - 11.2024
- Responsibilities include greeting guests and scanning items efficiently, engaging in small interpersonal talk, collecting payments, offering the chance for donations to help those in need, maintaining a clean work area, and ensuring the front end of the store meets cleanliness requirements.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations.
- Handled returns and exchanges in compliance with company policies.
- Trained new cashiers on register procedures and customer service standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Mover
Lake Norman Patio and Game Rooms
Mooresville, NC
10.2023 - 08.2024
- Responsibilities include lifting heavy objects, transporting objects to customers’ homes, greeting customers to deliver objects, operating equipment to transfer heavy objects, and maintaining a clean work area to transport more heavy objects. Help around when needed.
- Coordinated team efforts for efficient loading and unloading of furniture and game room items.
- Developed strategies for enhancing packing methods, resulting in reduced damage during transit.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
Crew Member
Mcdonalds
Mooresville, NC
03.2022 - 09.2022
- Responsibilities include greeting guests, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food, maintaining cleanliness, and ensuring quality control of the store.
- Operated kitchen equipment safely and efficiently to prepare food items according to quality standards.
- Delivered exceptional customer service by effectively addressing inquiries and resolving issues.
- Engaged with customers to enhance their experience, promoting menu items and upselling when appropriate.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelors - Criminal Justice
University of North Carolina at Charlotte
Charlotte, NCAssociate in Arts Degree - Criminal Justice
Central Piedmont Community College
Huntersville, NC12.2025
Diploma - undefined
Lake Norman High School
Mooresville, NC06.2023
Skills
- Able to complete tasks successfully, work well with team members, multitask, critical thinking skills, and be highly trainable
- Staff training
- Can lift heavy objects, communicate well with others, and be responsible
- Product restocking
- Customer service
- Attention to detail
- Customer assistance
- Multitasking and organization
Timeline
Front-end assistant
Costco
11.2024 - Current
Mover
Lake Norman Patio and Game Rooms
10.2023 - 08.2024
Cashier
Lowes Foods
10.2022 - 11.2024
Crew Member
Mcdonalds
03.2022 - 09.2022
Diploma - undefined
Lake Norman High School
Bachelors - Criminal Justice
University of North Carolina at Charlotte
Associate in Arts Degree - Criminal Justice
Central Piedmont Community College
AWARDS
Microsoft Office Specialist, High School Diploma, Associate's in Arts degree