Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Bryan Ramirez

Dallas,TX

Summary

Experienced with diagnosing and repairing wide range of mechanical issues. Utilizes advanced diagnostic tools and techniques to ensure optimal vehicle performance. Track record of maintaining high standards of safety and efficiency in all repair and maintenance tasks.

Overview

1
1
Certification
7
7
years of professional experience

Work History

Crew Trainer

Raising Canes
11.2022 - Current
  • Collaborated with other trainers to develop effective methods for teaching new concepts
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels
  • Monitored performance of crew members in the field, providing feedback and guidance when needed
  • Evaluated the effectiveness of training programs, making adjustments as necessary
  • Encouraged open communication between trainees and management throughout the learning process

Customer Service Representative

Home Depot
Dallas, TX
09.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Apprentice Mechanic

Bautista Mechanic
Dallas, TX
05.2024 - 12.2024
  • Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
  • Took assessments to prove knowledge base and skills.
  • Observed senior mechanics completing major repairs.
  • Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.

Custodian

Deluxe Nail Salon
10.2019 - 12.2023
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces
  • Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons
  • Ensured that all equipment was properly stored after use
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas

Education

Student - Welding, Applied Science

Dallas College
05.2024

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Maintenance and repairs
  • Hand and power tools
  • Diagnostics

Certification

  • Certified Autodesk User
  • Food Handler License

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Home Depot
09.2024 - 12.2024

Apprentice Mechanic

Bautista Mechanic
05.2024 - 12.2024

Crew Trainer

Raising Canes
11.2022 - Current

Custodian

Deluxe Nail Salon
10.2019 - 12.2023

Student - Welding, Applied Science

Dallas College