Bryan Randall
North Augusta,SC
Summary
Management professional bringing procurement background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Quality-focused Purchasing Manager familiar with vendor sourcing and vetting, contract negotiation and budget administration. Strong understanding of financial processes and requirements for accurate and thorough recordkeeping. Determined manager with track record of building productive networks of suppliers and obtaining materials at low prices. Demonstrated strengths in forecasting, budgeting and inventory management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled individual considered an effective Safety Manager with expertise in analyzing hazards and reporting on incidents in the workplace. A true champion of teaching the value of safety processes and procedures. Highly collaborative and professional with a strong background in building and leading talented teams.
Overview
16
16
years of professional experience
Work History
Commercial Tire OTR Sales
Goodyear Commercial Tire
Augusta , GA
11.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Commercial Tire/OTR Manager/Sales Executive
Jim Whitehead's Best One Tire & Service
Augusta, GA
04.2019 - 11.2024
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Determined recurring business needs and maintained necessary inventory levels.
- Monitored staff performance and addressed issues.
- Conducted market research to determine appropriate pricing.
- Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
- Negotiated contracts with outside providers to minimize costs to company and customers.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Analyzed, compiled and presented statistical, financial and production processing reports to senior leadership.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Published customer satisfaction results from feedback forms and correspondence.
- Created corrective actions based on adverse KPI trends.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Presented performance and productivity reports to supervisors.
- Generated performance and labor strategies to compete in new and existing markets.
- Crafted operations best practices using audits and project management team feedback.
- Conducted employee observations and documented findings.
- Enforced federal, state, local and company rules for safety and operations.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Supported accident investigations and prepared related paperwork.
- Addressed customer concerns with suitable solutions.
- Monitored resource use to achieve set goals within budget constraints.
- Responded to information requests from superiors, providing specific documentation.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Tracked and replenished inventory to maintain par levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Educated customers on product features and technical details to highlight benefits.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Identified and capitalized on key business growth opportunities.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Generated more than 35 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed key customer relationships to increase sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Created successful strategies to develop and expand customer sales.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales and Purchasing
Snider Fleet Solutions
Augusta, Georgia (GA)
04.2016 - 04.2020
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Identified and capitalized on key business growth opportunities.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Generated more than 50 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Assistant Service Manager
Bob Richards Toyota
North Augusta, SC
10.2016 - 04.2017
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Adhered to customer service standards to foster satisfaction and retention.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality and conformance.
General Manager
Tim's Tire & Automotive
Thomson, GA
10.2015 - 10.2016
- Sales and Marketing
- Increased annual gross sales by 15%
- Developed direct mass mailings which resulted in 8% growth of customer base
- Organizational Development
- Assessed accounting system structures and converted acquired company's accounting system to PeopleSoft
- Reporting
- Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting
- Client Interface
- Managed accounting close, accounts payable, and financial reporting for multiple clients
- Data Verification
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding
- Reporting
- Prepared complex financial statements, and interim/annual reports for retail and service businesses
- Marketing Requirements
- Worked with customers to define and develop business cases for new products
- Wrote marketing requirements documents for future product development
- Increased weekly regional sales to $1,000,000 with an average markup of 20%
- Ranked as a top performer, averaging 10-15% above sales quota each month
- Leadership, Served as key contributing member to Leadership team
- Maximized company revenue by offering sales and up sales.Identified key growth opportunities for the business.Capitalized on industry changes to maximize company revenue.Managed the day-to-day tactical and long- term strategic activities within the business.Conducted cost, schedule, contract performance, variance and risk analysis.Reduced and controlled expenses by improving resource allocation.Compiled and synthesized relevant business data such as financials, performance, and headcount forecasts.Reviewed and approved billing invoices and expense reports.Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.Leveraged knowledge of customers, market trends and principal to successfully market
- Prepared financial performance reports per
- Collected and reported information on competitive activity during presentations.Reduced total operating costs through maintaining everyday expenses.Drafted business plans, budgets and quarterly and semi-annual business reviews.Maintained high levels of partner satisfaction.Recruited and hired all new staff.Presented company goals and objectives to new principals.Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.Established knowledge-sharing processes for all associates throughout the organization.
Assistant Branch Manager
Carroll Tire Company
Grovetown, GA
08.2009 - 10.2015
- Maximized company revenue by increasing sales.Identified key growth opportunities for the business through watching growth potential in an area.Capitalized on industry changes to maximize company revenue.Managed the day-to-day tactical and long-term strategic activities within the business.Reduced and controlled expenses by improving resource allocation.Compiled and synthesized relevant business data such as financials, performance, AUM and headcount forecasts.Reviewed and approved billing invoices and expense reports.Maintained account plans for all client accounts.Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.Leveraged knowledge of customers, market trends and principal to successfully market all products.Drafted business plans, budgets and quarterly and semi-annual business reviews.Recruited and hired new staff.Coached and mentored all staff members by offering constructive feedback and taking interest in their long-term career growth.Established knowledge-sharing processes for every associates throughout the branch.
Education
High School Diploma - Business Management/Marketing
Midland Valley High School
Graniteville, SC06.1986
Automotive Technologies
Aiken County Career Center
Graniteville, SC06.1986
Marketing/Management
Aiken Technical College
Graniteville, SCSkills
- Business analysis Human resources
- Management Operations management Cost
- Estimating Risk management Team building
- Forecasting Natural leader Performance tracking
- And evaluation proficient in
- SAP Decisive
- Leader P&L management
- Safety management
- Strategic thinker
- Troubleshooting specialist
- New employee hiring
- Business development experience
- Report writing
- Maintenance planning
- Quality assurance standards
- Cost controls familiarity
- Policy improvements
- Vendor invoicing
- Purchase orders
- Logistics coordination
- Price negotiations
- Program coordination
- Supplier relations
- Inventory coordination
- Bid process management
- Distribution experience
- Pricing structures
- Team building
Accomplishments
- Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Organizational Development Assessed accounting system structures and converted acquired company's accounting system to PeopleSoft. Reporting Implemented processes that utilized accounts receivable sub-ledger for accounting and customer attribute reporting. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Data Verification Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding. Reporting Prepared complex financial statements, and interim/annual reports for retail and service businesses. Marketing Requirements Worked with customers to define and develop business cases for new products Wrote marketing requirements documents for future product development. Increased weekly regional sales to $1,000,000 with an average markup of 20%. Ranked as a top performer, averaging 10-15% above sales quota each month. Leadership SUMMARY HIGHLIGHTS ACCOMPLISHMENTS Served as key contributing member to leadership team.Leadership tea
Timeline
Commercial Tire OTR Sales
Goodyear Commercial Tire
11.2024 - Current
Commercial Tire/OTR Manager/Sales Executive
Jim Whitehead's Best One Tire & Service
04.2019 - 11.2024
Assistant Service Manager
Bob Richards Toyota
10.2016 - 04.2017
Sales and Purchasing
Snider Fleet Solutions
04.2016 - 04.2020
General Manager
Tim's Tire & Automotive
10.2015 - 10.2016
Assistant Branch Manager
Carroll Tire Company
08.2009 - 10.2015
High School Diploma - Business Management/Marketing
Midland Valley High School
Automotive Technologies
Aiken County Career Center
Marketing/Management
Aiken Technical College