Bryan Reynolds
Louisville,KY
Summary
Enthusiastic team player with a history of leadership and strong decision-making. Demonstrated results exceeding expectations to deliver customer, employee, and business satisfaction. Adaptable to new challenges with a proven history of successfully navigating complex problems to deliver results.
Overview
13
13
years of professional experience
Work History
HRIS Analyst
Louisville Metro Government
01.2023 - Current
- Improved data accuracy with meticulous management of employee records and data entry.
- Conducted regular audits on employee data to ensure compliance with internal policies and legal requirements.
- Respond to open records requests
- Monitor data input to ensure quality control and correct inconsistent use of coding
- Provide assistance to Human Recourses Department reps in using Metro technology systems.
- Entered all employee transactions into the HCM system
- Write and run queries to generate reports, charts, graphics, and general information requests as needed
- Assists in the interpretation and implementation of union contracts
- Answers department inquiries within a reasonable time frame and perform any required troubleshooting for issue resolution
- Verify accurate information for hiring/job changes through NeoGov requisitions for hires, rehires, promotions, and demotions
- Developed user-friendly training materials, empowering employees to effectively utilize the HRIS system for their daily tasks.
Office Manager and Patient Care Team Manager
Saint Matthews Animal Clinic
11.2016 - 01.2023
- Maintenance and oversight of inventory, payroll and timesheet approval, and completion of employee schedules to ensure customer and employee experience consistently exceeded expectations
- Collection and collation of monthly reporting for accounts payable and receivable, inventory budgeting, discount management, and purchase financial oversight to ensure enterprise financial expectations were met
- Relationship building with external vendors, humane societies, and the community through direct contact, nonprofit discounts, and social media management
- Provide full day-to-day oversight of Patient Care Department, including hiring and sourcing of staff, tracking and escalation of employee non-adherence, and timely solving of customer complaints
- Integrate best practices into action through interdepartmental collaboration and direct employee training
- Offered direct support to practice manager through daily operations and transition to corporate ownership
- Compliance with human resources regulations and outside credentialing to ensure outstanding veterinary accreditation is maintained.
Pet Services Lead
Uptown Hounds
05.2014 - 09.2016
- Care for client pets and provided overview of services.
- Enhanced client satisfaction by promptly addressing concerns and resolving issues.
- Supported business through flexibility in hours as needed to ensure coverage.
- Administration of medication to client pets during their stay
Pet Care Specialist
PetSmart
03.2011 - 07.2014
- Advised customers to ensure satisfaction, drove sales through education, organization, and customer service.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Documented pet care activities, immunizations and treatments delivered.
Education
Associate of Applied Science - Marketing And Sales Management
Sullivan University
Lexington, KY05.2010
Skills
- Microsoft Office Suite Proficiency
- Detail-Oriented
- Experienced Leader
- Well-Organized
- Proven Problem-Solver
- HRIS Expertise
- Data Validation
- Workday Experience
- PeopleSoft Experience
- NeoGov Experience
Timeline
HRIS Analyst
Louisville Metro Government
01.2023 - Current
Office Manager and Patient Care Team Manager
Saint Matthews Animal Clinic
11.2016 - 01.2023
Pet Services Lead
Uptown Hounds
05.2014 - 09.2016
Pet Care Specialist
PetSmart
03.2011 - 07.2014
Associate of Applied Science - Marketing And Sales Management
Sullivan University
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