Hospitality Management
Open To Work
William Reynolds
Posados Cafe
Flint,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Work Type
Full Time
Location Preference
On-Site
Location:
Flint, TX, USTyler, TX
Open to relocation:
No
Important To Me
Work-life balanceCareer advancementFlexible work hoursHealthcare benefitsPaid sick leave
16
Years of experience
Dynamic hospitality professional with a proven track record at Posados Cafe, excelling in staff management and customer service. Expert in time management and problem-solving, I enhanced operational efficiency and employee performance, fostering a motivated team environment. Committed to delivering exceptional dining experiences while ensuring compliance with health regulations.
Work History
Manager on Duty
16 Years 2 Months- Supervised daily operations, ensuring customer satisfaction and timely service delivery.
- Trained staff on operational procedures and customer service best practices.
- Resolved customer complaints, enhancing overall dining experience.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Analyzed service flow, identifying areas for process improvement to enhance efficiency.
Server
16 Years 2 Months- Processed orders swiftly and accurately using point-of-sale system.
- Maintained cleanliness and organization of dining areas and serving stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new team members on service standards and procedures.
- Ensured compliance with health regulations, promoting safe dining practices.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Education
High School Diploma
Skills
Strong work ethic
Guest engagement
Exceptional customer service
Memory retention
Cleanliness standards
Safe food handling
Service prioritization
Sales techniques
Beverage preparation
Food sales and promotion
Customer service
Staff management
Employee motivation
Employee development
Staff discipline
Coaching and mentoring
Team leadership
Problem-solving
Multitasking
Active listening
Timeline
Manager on Duty
Posados Cafe
06.2010 - CurrentRead More
Server
Posados Cafe
06.2010 - CurrentRead More
Chapel Hill
High School Diploma
Read More