Bryan Robertson
BIRMINGHAM,AL
Overview
23
23
years of professional experience
2003
2003
years of post-secondary education
Work History
General Laborer
Greenway Greenhouse
White Plains, AL
03.2026 - 03.2026
- Assisted in maintaining cleanliness and organization of greenhouse facilities.
- Collaborated with team members to ensure timely completion of daily tasks.
- Followed safety protocols while handling equipment and materials in the greenhouse.
- Ensured that all safety regulations were followed while working onsite.
- Operated tools and equipment for planting and harvesting plants efficiently.
Customer Service Representative
Walmart
Anniston, Alabama
04.2022 - 01.2026
- Assisted customers with product inquiries and service-related issues.
- Processed returns and exchanges according to company policies.
- Maintained clean and organized sales floor for optimal customer experience.
- Handled cash transactions accurately at the register.
- Educated customers on promotions, products, and store policies.
- Utilized inventory management systems to track stock levels and reorder items.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
General Laborer
Chad Wick Landscape
Alexandria, AL
03.2019 - 02.2022
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Moved heavy objects using dollies, carts, hoists, or other manual labor techniques.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Prepared items for transportation installing bracing, padding and strapping to prevent damage.
- Completed variety of physical labor tasks.
- Used picks and shovels to dig, spread, and level dirt and gravel.
- Mixed, poured, and spread concrete, asphalt gravel, and other materials.
General Manager
Domino's Pizza
Oxford, AL
03.2017 - 09.2017
- Led team in daily operations and service excellence at a high-volume pizza franchise.
- Managed inventory levels to ensure product availability and minimize waste.
- Oversaw training programs for new employees to enhance skills and performance.
- Developed staff schedules to optimize coverage during peak business hours.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Trained employees on duties, policies and procedures.
General Manager
Pizza Hut
Oxford, Alabama
11.2016 - 04.2017
- Led team in daily operations and service excellence at a high-volume pizza franchise.
- Managed inventory levels to ensure product availability and minimize waste.
- Oversaw training programs for new employees to enhance skills and performance.
Disaster Restoration Supervisor
ServiceMaster
Oxford, AL
01.2003 - 02.2016
- Supervised restoration projects ensuring compliance with safety protocols.
- Coordinated team schedules to optimize workflow and efficiency.
- Trained staff on restoration techniques and equipment usage.
- Managed inventory of supplies and equipment for restoration operations.
- Conducted site assessments to determine restoration needs and strategies.
- Communicated with clients regarding project updates and expectations.
- Ensured proper documentation of all restoration processes and procedures.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Provided direction to team members during emergency response operations.
- Maintained records of past jobs for future reference when needed.
- Ensured compliance with local, state, and federal regulations regarding hazardous material disposal.
- Documented all job related information, including labor hours, materials used, and other relevant data.
- Performed preventative maintenance on tools and equipment used in restorations.
- Resolved customer complaints regarding quality or service issues related to restorations.
Education
Ayers Technical College
Oxford, AlabamaSome College (No Degree) - Computer Science
Ayers Technical College
Oxford, AlabamaSkills
- Customer relationship management
- Product knowledge
- Inventory management
- Cash handling
- Interpersonal skills
- Conflict resolution
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Adaptability to change
- Attention to detail
- Service excellence
- Assertiveness
- Service standard compliance
- Calm demeanor
- Service upselling
- Merchandise upselling
- Critical thinking
- Follow-up skills
- Task prioritization
- Training development aptitude
- Customer satisfaction measurement
- Tracking complaints
- De-escalation techniques
- Client relations
- Empathy and patience
- Courteous demeanor
Accomplishments
Tech of the year and 3 time employee of the month at Servicemaster,employee of the month at Walmart.
References
References available upon request.
Timeline
General Laborer
Greenway Greenhouse
03.2026 - 03.2026
Customer Service Representative
Walmart
04.2022 - 01.2026
General Laborer
Chad Wick Landscape
03.2019 - 02.2022
General Manager
Domino's Pizza
03.2017 - 09.2017
General Manager
Pizza Hut
11.2016 - 04.2017
Disaster Restoration Supervisor
ServiceMaster
01.2003 - 02.2016
Ayers Technical College
Some College (No Degree) - Computer Science
Ayers Technical College