Bryan Thrower
Calera
Summary
Dynamic and customer-focused professional with a strong work ethic, experienced at Starbucks in delivering exceptional service and crafting high-quality beverages. Proven ability in accurate record keeping and route planning, enhancing operational efficiency and customer satisfaction at Champion Cleaners. Recognized for fostering a positive environment and building rapport with patrons, and driving repeat business.
Overview
19
19
years of professional experience
Work History
Route Delivery Driver
Champion Cleaners
Mountain Brook, AL
05.2021 - Current
- Pick-Up and Delivery: Perform daily, timely, and efficient, pick-ups of soiled linen and delivery of clean linens to customers.
- Loading and Unloading: Safely load and unload laundry carts, bags, or boxes (often weighing 50–100+ lbs).
- Route Adherence: Follow designated routes and schedules to ensure on-time service.
- Record Keeping: Complete delivery manifests, invoices, and inventory logs accurately, often using digital handheld devices or smartphones.
- Customer Service: Maintain positive relationships with clients, addressing any inquiries or complaints professionally.
- Vehicle Maintenance: Perform pre-trip vehicle inspections, fuel the truck daily, and keep the cab and cargo area clean and organized.
- Safety Compliance: Adhere to all Department of Transportation (DOT) regulations and safety standards, particularly for handling soiled or infectious laundry.
Barista
Starbucks
Alabaster, AL
05.2014 - 05.2021
- Crafted high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Assisted customers in selecting products, enhancing their overall experience through personalized service.
- Operated espresso machines and coffee brewing equipment effectively, ensuring optimal beverage quality.
- Managed inventory levels by monitoring stock and placing orders for necessary supplies.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Shipping and Receiving Clerk
LifeWay Christian Stores
Birmingham, AL
06.2014 - 11.2014
- Processed incoming shipments, ensuring accurate inventory counts and quality control.
- Maintained organized storage areas for optimal retrieval and inventory management.
- Assisted in preparing outgoing orders, verifying product accuracy and packaging integrity.
- Collaborated with team members to streamline shipping processes and reduce delays.
- Conducted regular stock audits to ensure compliance with inventory standards and procedures.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Barista
Coffee Well
Gadsden, AL
11.2013 - 05.2014
- Crafted high-quality beverages according to standardized recipes and customer preferences.
- Assisted customers in selecting products, enhancing their overall experience through personalized service.
- Maintained cleanliness and organization of workstations to ensure efficient service delivery.
- Implemented suggestions for improving beverage presentation and service speed, contributing to enhanced customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Shipping and Receiving Clerk
LifeWay Christian Stores
Florence, SC
02.2013 - 09.2013
- Processed incoming shipments, ensuring accurate inventory counts and quality control.
- Maintained organized storage areas for optimal retrieval and inventory management.
- Assisted in preparing outgoing orders, verifying product accuracy and packaging integrity.
- Collaborated with team members to streamline shipping processes and reduce delays.
- Conducted regular stock audits to ensure compliance with inventory standards and procedures.
- Implemented labeling system for improved tracking of merchandise within the facility.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
Barista
Starbucks
Oxford,AL & Santa Rosa,CA
01.2007 - 12.2010
- Customer Service:Connecting with customers, welcoming them, and addressing their needs to create a positive experience.
- Beverage & Food Prep: Handcrafting coffee drinks, teas, and other beverages to precise standards while managing food items.
- Operations & Cleaning: Operating cash registers, maintaining clean, organized workspaces (including restrooms and seating areas), and following safety/health regulations.
- Efficiency: Working quickly in a high-volume, energetic, and often stressful environment.
- Teamwork: Collaborating with colleagues to support store goals, including opening/closing procedures and restocking supplies.
Education
No Degree - Secondary Education
Jacksonville State University
Jacksonville, ALGraduate Certificate - Pastoral Leadership
Highlands College
Birmingham, AL05.2020
High School Diploma -
Ohatchee High School
Ohatchee, AL05.1993
Skills
- Customer service
- Strong navigation skills
- Safe driving
- Safe driving practices
- Customer Service-oriented
- Accurate record keeping
- Professional appearance
- Basic math proficiency
- Route planning expertise
- Excellent time management
- Load and unload cargo
- GPS and route planning
- Strong work ethic
Volunteer with our church outreach ministry at Church of the Highlands.
Planned and would oversee feeding 50+ at housing communities in and around the Birmingham area.
Serve at Giving Hope our church Christmas outreach to bless families with a shopping experience who may not otherwise have Christmas gifts.
Timeline
Route Delivery Driver
Champion Cleaners
05.2021 - Current
Shipping and Receiving Clerk
LifeWay Christian Stores
06.2014 - 11.2014
Barista
Starbucks
05.2014 - 05.2021
Barista
Coffee Well
11.2013 - 05.2014
Shipping and Receiving Clerk
LifeWay Christian Stores
02.2013 - 09.2013
Barista
Starbucks
01.2007 - 12.2010
No Degree - Secondary Education
Jacksonville State University
Graduate Certificate - Pastoral Leadership
Highlands College
High School Diploma -
Ohatchee High School