Bryan Toledo
Brooklyn,NY
Summary
Hospitality professional with expertise in delivering exceptional service and maintaining business standards. Demonstrated ability to address guest needs promptly and effectively. Recognized for reliability and punctuality, consistently prepared for all responsibilities. Strong work ethic and adaptability, with proven interpersonal skills and capacity to learn quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent/Lifeguard/Maintenance Technician
The Wright Fit
Long Island City, NY
05.2023 - Current
- Ensured timely resolution of customer needs while providing exceptional service.
- Monitored security cameras in lobby to maintain safety and security.
- Assisted guests with check-in and check-out procedures for efficient service.
- Scheduled reservations for groups and special events to optimize occupancy.
- Maintained cleanliness of lobby and common areas, restocking supplies as needed.
- Processed payments accurately to uphold financial integrity.
- Conducted constant surveillance of swimming area, intervening during emergencies.
- Alerted patrons to storm conditions, ensuring immediate water exit for safety.
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Performed regular cleaning and maintenance of pool equipment.
- Assisted with orientation sessions for new lifeguards in training.
- Processed payments using point of sale systems accurately and efficiently.
- Responded promptly to customer inquiries regarding luxury goods and services.
- Provided exceptional customer service to luxury clientele, ensuring a memorable experience.
Club President
Medaille College
Buffalo, NY
08.2021 - 05.2023
- Coordinated fundraising efforts for special projects and initiatives to maximize resources.
- Oversaw administrative tasks, including record management and paperwork filing.
- Participated in leadership development programs to enhance skills and knowledge.
- Assisted in creation of marketing materials, including flyers and brochures.
Education
Some College (No Degree) - Psychology
Medaille College
Buffalo, NYBachelor of Science - Psychology
Niagara University
Niagara Falls, NY05-2025
Bachelor of Science - Criminal Justice
Niagara University
Niagara Falls, NY05-2025
Bachelor of Science - Philosophy
Niagara University
Niagara Falls, NY05-2025
High School Diploma -
Juan Morel Campos
Brooklyn, NY06-2020
Skills
- Customer service
- Foreign languages
- Hospitality services
- Transaction processing
- Housekeeping
- Office management
Certification
- Lifeguard Certification
- CPR Certification
- Narcan Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Latin
Elementary
Timeline
Front Desk Agent/Lifeguard/Maintenance Technician
The Wright Fit
05.2023 - Current
Club President
Medaille College
08.2021 - 05.2023
Some College (No Degree) - Psychology
Medaille College
Bachelor of Science - Psychology
Niagara University
Bachelor of Science - Criminal Justice
Niagara University
Bachelor of Science - Philosophy
Niagara University
High School Diploma -
Juan Morel Campos
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