Bryan Tonkinson

Orange,CA

Summary

Detail-oriented Sales/Service Technician with over 8 years of experience in equipment inspection and preventive maintenance. Skilled in project management and time tracking, contributing to increased efficiency and high client satisfaction in service delivery.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Sales /Service Technician

Steam Master Carpet & Upholstery Cleaning

Costa Mesa, CA

10.2017 - Current

Diagnosed and repaired various carpet and upholstery cleaning equipment.
Executed routine maintenance to ensure optimal performance of cleaning machinery.
Trained new technicians on equipment handling and customer service protocols.
Enhanced cleaning processes to improve efficiency and customer satisfaction.
Managed inventory of cleaning supplies, ensuring timely replenishment for operations.
Conducted quality inspections to guarantee adherence to company standards and client expectations.
Implemented safety protocols to minimize risks during service delivery and equipment operation.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Diagnosed and repaired problems with electrical and mechanical systems.
Completed preventive maintenance on machines to enhance production and maintain quality.

Machine Operator /Warehouse Inventory Control Manager

Teqcom

Santa Ana, CA

01.2012 - 12.2016

Operated and maintained machinery to ensure efficient production processes.
Monitored equipment performance and reported issues to minimize downtime.
Trained new operators on safety protocols and machine handling procedures.
Implemented improvements to workflows, increasing overall efficiency in operations.
Complied with company and OSHA safety rules and regulations.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Developed and maintained knowledgeable and productive team of employees.
Memorized facility layout and located products.

Education

High School Diploma -

Newport Harbor High School

Newport Beach, CA

06-2008

Skills

Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Valid Driver's license
Punctual and reliable
Hand tool expertise
Equipment inspection
Time tracking
Customer relationship management
Inventory management

Testing and evaluation
Project management
Client relationship management
Residential construction
Commercial construction experience
Mechanical tools
Quality control
Cost estimations
Hospitality and accommodation
Problem-solving

Timeline