Bryan Tonkinson

Summary

Dynamic Sales/Service Technician with a proven track record at Steam Master Carpet & Upholstery Cleaning, excelling in equipment installation and repair. Renowned for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and committed to maintaining high-quality standards, ensuring operational excellence and client retention.

Overview

years of professional experience

Work History

Sales /Service Technician

Steam Master Carpet & Upholstery Cleaning

Costa Mesa, California

10.2017 - Current

Diagnosed and repaired various carpet and upholstery cleaning equipment.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Completed preventive maintenance on machines to enhance production and maintain quality.
Implemented safety protocols to minimize risks during service delivery and equipment operation.
Explained diagnostic findings to customers, outlining repair or service options to ensure informed decision-making.
Conducted quality inspections to guarantee adherence to company standards and client expectations.
Enhanced cleaning processes, resulting in increased efficiency and higher customer satisfaction ratings.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Established relationships with vendors to procure high-quality parts, supporting timely repairs and maintenance.
Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Machine Operator /Warehouse Inventory Control Manager

Teqcom

Santa Ana, California

01.2012 - 12.2016

Operated and maintained machinery to ensure efficient production processes.
Monitored equipment performance, reported issues, and coordinated repairs to minimize downtime.
Trained new operators on safety protocols and machine handling procedures.
Implemented workflow improvements to enhance operational efficiency.
Complied with company and OSHA safety rules and regulations.
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

Education

High School Diploma -

Newport Harbor High School

Newport Beach, CA

06-2008

Skills

Customer support
Client management
Preventive Maintenance
Testing and evaluation
Installation and repair
Project oversight
Quality control

Cost estimations
Inventory management
Project oversight
Residential construction
Commercial construction
Hand tool expertise
Problem-solving
Problem-solving

Timeline