Bryan Underwood
Athens,AL
Summary
Passionate, experienced, and formally trained Help-Desk and Retail Associate. Bringing forth enthusiasm, a strong work ethic, and excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Assistant
Fairhope High School
12.2014 - 05.2017
- Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
- Diagnosed and troubleshot hardware, software issues.
- Configured hardware, devices, and software to set up work stations for employees.
Retail Associate
Winn-Dixie
07.2017 - 10.2020
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Utilized excellent leadership and organizational skills to achieve goals
- Brought forth excellent time management and multitasking skills
- Worked to support the company mission and adhered to company protocol at all times
- Cross-trained into most departments of the store
- Including but not limited to; Stocking, Meat Department, Seafood Department, Produce, and Customer Service.
Butcher
Krogers Grocery Store
02.2022 - 02.2023
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Adhere to safety and cleanliness standards and maintained equipment.
Education
Diploma -
Fairhope High School
Fairhope, AL11.2017
Skills
- Fast Learner
- Ability to Multitask
- Time Management
- Leadership
- Customer Service
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
Certification
October 2023/CompTIA Security+ (COMP001022369451)
January 2024/EC-Council OSINT - Open-source Intelligence (284347)
Knowledge Of (Basic Knowledge and/or Understanding)
Telecommunications Systems including but not limited to:
- Data Communication Equipment Systems such as Routers, Cable Modems, Personal Computers, and Printers.
- Data Transmissions
Help-Desk Support:
- Installing Computer Software programs and hardware, including memory, HDDs/SSDs, Operating Systems, Microsoft 365 and other required hardware and applications.
- Configuring Windows, Virtual Private Networks (VPNs) and Local Area Networks (LANs), Virtual Local Area Network(s) (VLANs).
- Maintaining, Organizing, and Verifying Computer Assets, Inventories, and Tickets.
Blue Team Toolkit(s)
- Networking and Security Tools such as Ping, Tracert/traceroute, NSLookup, and PuTTY
- Network mapping using Nmap
- Wireless Communication Protection using Hamachi
- Access Management using AAA, Least Privilege, and Single Sign-On
- Kali Linux and its common tools such as Maltego, Sparta, Nikto, Kismet, and John the Ripper
Timeline
Butcher
Krogers Grocery Store
02.2022 - 02.2023
Retail Associate
Winn-Dixie
07.2017 - 10.2020
Help Desk Assistant
Fairhope High School
12.2014 - 05.2017
Diploma -
Fairhope High School
October 2023/CompTIA Security+ (COMP001022369451)
January 2024/EC-Council OSINT - Open-source Intelligence (284347)
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