Summary
Work History
Education
Skills
Languages
Timeline
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Wenzel  Monteiro

Wenzel Monteiro

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Help Desk Assistant

WEMS
Angola, Luanda
01.2024 - 07.2024
  • Provided technical support for software and hardware issues to end-users.
  • Assisted users in troubleshooting network connectivity problems and device configurations.
  • Documented and tracked help desk requests using ticketing systems effectively.
  • Collaborated with IT team to resolve complex technical issues efficiently.

Education

High School Diploma -

Excel High School
Online
10-2025

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Quick learner

Languages

English
First Language
Portuguese
Proficient (C2)
C2
French
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2

Timeline

Help Desk Assistant

WEMS
01.2024 - 07.2024

High School Diploma -

Excel High School
Wenzel Monteiro