Bryan Westbrook
Cleveland,OH
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Account Manager
Ohio Awning
01.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Over $500,000 in total sales.
Installer
Ohio Awning
05.2018 - 01.2023
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Education
Bachelor of Science - Exercise Physiology
Kent State University
Kent, OHAssociate of Science - Exercise Science
Kent State University
Kent, OHSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Social selling
- Complaint Handling
- Problem-solving abilities
Timeline
Account Manager
Ohio Awning
01.2023 - Current
Installer
Ohio Awning
05.2018 - 01.2023
Bachelor of Science - Exercise Physiology
Kent State University
Associate of Science - Exercise Science
Kent State University
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