Bryan Wilson
Beaverton,OR
Summary
Hardworking Account Manager with 15 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
18
18
years of professional experience
Work History
Regional Manager
Pacific Northwest Home Solutions
Portland, OR
03.2020 - 09.2022
- Built strong relationships with clients by providing exceptional customer service.
- Managed accounts to ensure customer satisfaction and account retention.
- Analyzed sales data to develop plans to increase efficiency and effectiveness of the sales team.
- Ensured compliance with company policies, procedures, and industry regulations related to sales operations.
- Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
Customer Account Executive - Inbound Sales
Comcast, Xfinity
Portland, OR
01.2018 - 02.2020
- Developed and managed customer relationships to ensure satisfaction with services provided.
- Provided customers with product information, pricing and availability details.
- Resolved customer issues and complaints in a timely manner.
- Maintained accurate records of all customer interactions.
- Ensured compliance with company policies regarding sales processes and procedures.
Legal Mediation Officer /Asset Protection Specialist
Seterus Mortgage Company
Portland, OR
12.2010 - 07.2018
- Reviewed legal documents to ensure accuracy and compliance with state foreclosure laws.
- Drafted and issued notices of default in accordance with applicable state law and lender guidelines.
- Conducted research on title issues, bankruptcy proceedings, or liens for potential foreclosure cases.
- Monitored status of foreclosures through the entire process until completion.
- Coordinated with attorneys representing lenders in court proceedings related to foreclosures.
- Managed communication between clients, borrowers, attorneys and courts regarding foreclosure matters.
- Negotiated loan modifications with borrowers to avoid costly foreclosure proceedings.
- Assisted homeowners facing financial hardship by providing resources to help them keep their homes.
Homeownership Preservation Officer /Loan Modification Specialist
Seterus (Mortgage Company), IBM
Portland, OR
07.2008 - 12.2010
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Assisted customers in completing loan modification applications accurately and completely.
- Reviewed customers' financial information to determine eligibility for loan modifications.
- Negotiated with lenders on behalf of clients to obtain the best terms for loan modifications.
- Developed strategies for successful loan modification outcomes.
- Analyzed clients' budgets, income, and expenses to determine whether a loan modification is feasible.
Loan Originator
Loan Wholesaler
Phoenix, AZ
01.2005 - 02.2008
- Reviewed loan applications, analyzed credit reports and calculated financial ratios to determine borrower eligibility.
- Negotiated terms of loans with customers, such as interest rate and repayment schedule.
- Prepared loan documents including promissory notes, deeds of trust and closing statements.
- Explained various types of loan products available to customers based on their needs and financial situation.
- Assisted borrowers through the entire loan process from application to closing.
Education
High School Diploma -
Aloha High School
Beaverton, OR06-1991
Some College (No Degree) - Electrical Engineering
Prairie View A & M University
Prairie View, TXSome College (No Degree) - Economics
Portland Community College
Portland, ORSkills
- Sales and marketing strategies
- International relations
- Operational management
- Order Management
- Lead Development
- Customer Service
- Sales Development
- Account Management
- Project Management
- Preparing contracts
- Schedule Management
- Lead Generation
- Account development
- Contract Negotiation
Timeline
Regional Manager
Pacific Northwest Home Solutions
03.2020 - 09.2022
Customer Account Executive - Inbound Sales
Comcast, Xfinity
01.2018 - 02.2020
Legal Mediation Officer /Asset Protection Specialist
Seterus Mortgage Company
12.2010 - 07.2018
Homeownership Preservation Officer /Loan Modification Specialist
Seterus (Mortgage Company), IBM
07.2008 - 12.2010
Loan Originator
Loan Wholesaler
01.2005 - 02.2008
High School Diploma -
Aloha High School
Some College (No Degree) - Electrical Engineering
Prairie View A & M University
Some College (No Degree) - Economics
Portland Community College
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