Katherine Smith
Edmond,OK
Summary
Self-motivated Operations Manager well-versed in leadership. Bringing top-level experience in directing all facets of operations. Successful at collaborating with consultants, area leaders and employees to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
22
22
years of professional experience
Work History
Regional Manager
Sharpline Communities
Oklahoma City, Oklahoma
09.2024 - Current
- Assisted with order processing and tracking shipments accurately.
- Communicated product specifications and requirements to vendors effectively.
- Maintained accurate records of vendor transactions and agreements.
- Coordinated social media campaigns to increase audience interaction and reach.
- Conducted market research to identify trends and customer preferences.
- Oversaw content creation for various platforms, ensuring brand consistency.
- Collaborated with cross-functional teams to define project requirements.
- Documented daily activities and progress to support project tracking efforts.
- Managed construction schedules and ensured timely project completion.
- Enforced safety protocols and maintained compliance with regulations.
- Coordinated maintenance requests and scheduled repairs for efficient property management.
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Oversaw lease agreements, renewals, and terminations in compliance with regulations.
- Implemented marketing strategies to attract new tenants and retain existing ones.
- Developed budgets and monitored financial performance of assigned properties.
- Handled rent collections from tenants on a monthly basis and kept accurate records of payments received.
- Conducted regular inspections of managed properties to identify any issues requiring attention.
- Reviewed invoice discrepancies and resolved issues promptly.
- Maintained accurate records of vendor transactions and payments.
- Communicated with vendors to clarify billing inquiries effectively.
- Assisted customers with payment inquiries and resolved issues promptly.
- Maintained organized records of transactions for auditing purposes.
- Reconciled daily transactions against bank statements and records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Facilitated collaboration among various departments to achieve district goals.
- Organized training materials and resources for staff development initiatives.
- Maintained accurate records of financial transactions.
- Managed regional operations for residential communities across multiple locations.
- Trained and mentored staff on customer service best practices.
- Conducted regular property inspections to assess condition and compliance.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
Property Manager
Royal American Management
Oklahoma City, OK
07.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Met with committees to discuss and resolve legal and environmental issues.
- Coordinated with internal stakeholders to ensure adherence to relevant rules and regulations.
- Implemented corrective action plans when necessary following discovery of non-compliance issues.
- Developed and implemented budgeting systems to track income, expenditures, and other financial activities.
- Prepared detailed financial forecasts and projections for upcoming fiscal years.
- Monitored compliance with approved budgets throughout the year.
- Reviewed financial documents such as contracts, invoices, requisitions. for accuracy and completeness.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Property Manager
Vesta
Oklahoma City, OK
01.2023 - 07.2023
- Collected monthly assessments, rental fees, deposits and payments.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Managed multiple projects with competing deadlines simultaneously.
Processor
Finance of America Reverse LLC
Tulsa, OK
12.2020 - 01.2023
- Reviewed incoming documents for accuracy and noted problems.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Created and completed loan submission packages.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
- Filed completed packages quickly and efficiently.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Inspected loan package documentation to spot suspicious or fraudulent documentation.
- Conducted post-closing review of loans to verify documentation requirements.
- Reviewed initial client documentation to structure and submit loan package.
- Structured loan packages by properly analyzing credit reports, income and asset documents.
- Helped lending staff set up files for new and existing loans.
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Compared old and newly received documents to ensure accuracy and rectified mistakes.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Examined and verified information in loan application and closing documents.
- Prepared and delivered loan documents to title and escrow teams.
- Reviewed historical customer accounts to assess payment compliance and adherence to loan terms.
Kat's Keto Kitchen Nutritionist
Self Employed
Tulsa, OK
01.2018 - 06.2022
- Gathered data, assessed nutritional statuses and provided nutrition counseling for 50 clients based on individual needs, including nutrient requirements, medical issues and economic and social situations.
- Reviewed records and assessed nutritional condition of at-risk residents by recognizing unplanned weight changes and other issues.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
- Created personalized weekly meal organizers with Keto Diet to help clients accurately track calorie and food intake.
- Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets by giving suggestions of various wholesome foods and meals.
- Recommended appropriate feeding schedules and methods to meet nutritional needs and abilities.
- Created new recipes based on organic, local food sources and promoted low-fat and low-sodium diets.
- Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
- Assessed clients' overall physical health with body composition scale measurements.
- Researched and identified ingredients and nutritional components of foods, diets and menu choices.
- Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for all locations market to maximize outreach.
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
- Directed preparation of marketing collateral, including descriptions, photographs and copy for print and digital needs.
- Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
- Website Marketing.
- Social Media marketing.
- Created web materials such as images and redirect links for use in marketing and email campaigns.
- Tested and maintained core product software to provide optimization and reliable functionality for end users.
- Developed unique website and logo using Adobe Illustrator to strengthen company brand and identity.
- Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
Photographer
Self Employed
Tulsa, OK
12.2009 - 06.2022
- Defined image requirements and planned photographic events.
- Photographed special events, including weddings, parties and school portraits.
- Monitored studio for adequate quantities of supplies.
- Explained price and package details to customers.
- Improvised photographic methods and techniques.
- Collaborated successfully with variety of personalities and work styles.
- Collaborated with clients to guarantee satisfaction with photos.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Planned and obtained original shots using innovative thinking and new techniques.
- Photographed special events, parties and portraits.
- Purchased materials and props for photo shoots to enhance products and appearance of subjects.
- Met productivity quotas, managing workflow to meet demand.
- Boosted revenue, developed marketing strategies, solicited clients and closed sales.
- Met strict deadlines, maintaining purpose and integrity of raw content.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Managed project and web strategic planning for marketing and web development teams.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Property Manager
Belmont Management Co
Moore OK, OK
01.2017 - 12.2020
- Explained policies and procedures to tenants and enforced all rules.
- Kept records of all correspondence with residents and tenants.
- Received, checked and processed applications for new leases.
- Fielded interested leads' phone calls and emails, providing immediate response to questions.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services.
- Encouraged prospective tenants to fill out applications after property tours.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Conducted background checks on applicants.
- Scheduled tours so interested parties could view available units and see facilities.
- Checked common areas regularly to keep neat, clean and free of debris.
- Wrote and filed reports each day on current leasing activities.
- Managed daily and weekly marketing and leasing reports.
- Trained staff on compliance, policies and procedures to maximize success.
- Escalated critical issues to property manager to deliver immediate resolution.
- Created and managed effective marketing strategies.
- Handled all security deposit refunds.
- Checked rental eligibility by following company's verification process.
- Presented marketing letters and documents to potential tenants.
- Drafted comprehensive marketing and leasing plans.
- Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
- Balanced company objectives and customer desires when formulating pricing and marketing strategies.
- Partnered and with Sponsors for beneficial events for the property.
- Developing partnership with companies as sponsors for future event.
- Executed optimal sales strategies to achieve commercial goals for markets.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
- Organized meetings between contractors, suppliers and other stakeholders to discuss project progress.
- Monitored budgets, tracked expenditures and prepared financial reports related to construction activities.
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
Program Coordinator
Cardinal Community House
OKC OK, OK
03.2016 - 01.2017
- Fostered relationships to define programming needs and strengthen organizational standing.
- Uncovered issues to determine solutions and assist program participants.
- Monitored and supported other residents providing patient care.
- Enforced policies, procedures and legal standards equitably for optimal decision-making.
- Identified, verified and collected evidence on suspected criminal activities.
- Reviewed files to check for complete and accurate information.
- Attended regular trainings and maintained appropriate certifications.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
Assistant Manager
Comfort Inn & Suites
Atoka, OK
01.2010 - 01.2016
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Monitored reservations to track incoming parties and special events.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Completed financial audits on scheduled basis.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
Team Lead
Lowes Home Improvment
Durant, OK
01.2007 - 01.2010
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Documented production levels and materials used to keep management informed.
- Collaborated with management team to implement new work procedures or policies.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Acquired new customers and identified unique needs to deliver relevant products.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
Sales Associate
Wyrick Lumber Co
Atoka, OK
01.2004 - 01.2007
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide store, products and services information.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
High School Diploma -
Henderson High School
Henderson, TX05.2004
Skills
- Entrata
- RealPage
- RealPage
- Appfolio
- ResMan
- Yardi
- LIHTC
- Housing Section 8 /HUD
- Database Management
- Systems implementation
- Productivity improvement specialist
- Process improvement strategies
- Financial and cash flow analyses
- Performance reporting
- Relationship development
- Planning and coordination
- Problem resolution
- Team management and building
- Customer service
- Organization
- Communications
- Inventory management
- MS Office
- Excel
- Word Processing
- Graphic design proficiency
- Social media management
- Marketing campaign strategy
- Marketing material design
- Leadership
- Friendly, positive attitude
- People skills
- Graphics editing
- Document proofing
- Microsoft Office
- Project planning
- Computer skills
- Desktop publishing expertise
- Consultative and relationship selling
- Sales process
- Sales tracking
- Market intelligence and competitive analysis
- Social media savvy
- Brand-building strategies
- Profit and revenue-generating strategies
- Software design
- Customer support
- Property Inspections
- Mortgages and loans
- Commercial property
References
- Beverly Jones 903-649-2115
- Nichole Gates 405-596-4965
- Nick Rupp 316-200-7129
Timeline
Regional Manager
Sharpline Communities
09.2024 - Current
Property Manager
Royal American Management
07.2023 - Current
Property Manager
Vesta
01.2023 - 07.2023
Processor
Finance of America Reverse LLC
12.2020 - 01.2023
Kat's Keto Kitchen Nutritionist
Self Employed
01.2018 - 06.2022
Property Manager
Belmont Management Co
01.2017 - 12.2020
Program Coordinator
Cardinal Community House
03.2016 - 01.2017
Assistant Manager
Comfort Inn & Suites
01.2010 - 01.2016
Photographer
Self Employed
12.2009 - 06.2022
Team Lead
Lowes Home Improvment
01.2007 - 01.2010
Sales Associate
Wyrick Lumber Co
01.2004 - 01.2007
High School Diploma -
Henderson High School