Bryana Brumell
Summary
Polite and professional Operator Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Operator specialist
Farah & Farah
03.2024 - Current
- Answer 100+ inbound calls assisting Clients & Providers each day
- Assist 40 New clients with a Case Review per day
- Handle Client complaints and inquiries by phone
- Follow correct SOP procedures depending on the type of call being received.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Manager
McDonald's- Orange Park
07.2023 - 03.2024
- Complete Floor Plan to assign crew members
- Finalize Daily Deposit and Safe Count
- Complete Food Safety and Daily Logs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Certified Nursing Assistant
Baptist Health- Jacksonville, FL
07.2021 - 03.2023
- Responsible for 8-12 patients in my care
- Assist patients with daily living activities.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Currently in school -
St. Johns State College
Orange Park, FL05.2026
High School Diploma -
Edward H. White
Jacksonville, FL05.2018
Skills
- Time management
- 10 Key
- Word
- Problem-solving
- Data Entry
- Verbal and written communication
- Complaint resolution
- Building rapport
- Problem-solving skills
- Customer Service
Timeline
Operator specialist
Farah & Farah
03.2024 - Current
Manager
McDonald's- Orange Park
07.2023 - 03.2024
Certified Nursing Assistant
Baptist Health- Jacksonville, FL
07.2021 - 03.2023
Currently in school -
St. Johns State College
High School Diploma -
Edward H. White
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