Bryana Colvin

Development of themed cocktails for special events

• Exceed sales targets by upselling cocktails based on the specific tastes and interests of customers
• Implemented strategies to enhance workflow efficiency, reducing wait times, with the ability to work multiple registers at a time.
• Communicated clearly with fellow bartenders, servers, managers, security personnel to ensure smooth operations during events
• Provided exceptional customer service in high-pressure event environments.
• Monitored inventory levels, restocking supplies as needed to meet demand during events.

• Oversaw daily operations of food and beverage services to ensure exceptional guest experiences
• Developed and implemented training programs for bar, kitchen and event staff, including cross-training to enhance service quality and efficiency
• Organized unique events and promotions, expanding business scope that contributed to increased sales figures.
• Oversaw the hiring process for new employees, selecting top talent to join our team.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses and inventory closely.
• Selected wine, beer and alcohol products based on market trends and customer feedback
• Enhanced operational efficiency, deploying new point-of-sale system that expedited service and improved transaction accuracy
• Managed staff schedules and maintained adequate coverage for all shifts.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

• Recreated hand-crafted drinks, drawing from original classic cocktails, prior experience, and customer requests
• Assist manager in confirming that all cash and credit transactions are accounted for and deposited into safe 3 out of 5 operational days, including occasional employee payouts to bartenders
• Assist in the social media advertisement of the venue
• Implemented effective time management strategies to prioritize tasks efficiently during peak hours while still meeting customer expectations.
• Handled escalated customer issues calmly and professionally, resolving conflicts diplomatically to maintain a positive atmosphere.

• Managed 5 to 8 team members per shift, facilitating smooth workflow and timely completion of tasks.
• Led recruitment, selection, training, and weekly scheduling to build a skilled team.
• Coordinated monthly team meetings, quarterly performance evaluations, and implemented disciplinary actions to enhance team accountability.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Ensured high safety standards, promoting a secure workplace for employees and visitors.