Bryana Groff

Facilitated patient consultations to determine optimal health plans tailored to individual lifestyles.

Utilized Microsoft Office and various computer applications to enhance operational efficiency.

Managed annual updates of necessary patient forms to ensure compliance and accuracy.

Maintained a tidy workspace and greeted patients with a warm smile and friendly demeanor.

Conducted cold calls to provide patients with updates on plans and packages. Managed responses to rejections with professionalism and empathy. Engaged with interested patients to discuss offerings and address inquiries.

• Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
• Provided supervision and guidance to ensure safety of children in all situations.
• Maintained a safe, healthy and nurturing environment for the children in their home.
• Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
• Prepared meals according to dietary needs of the family's children.
• Took children on outings such as parks, library visits, sports events or educational trips.
• Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
• Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
• Transported the children safely to appointments, social engagements or recreational activities.
• Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
• Monitored behavior of the children to enforce appropriate conduct standards set by parents.
• Provided positive reinforcement through rewards systems for good behavior.
• Developed an understanding of each child's individual strengths and weaknesses.
• Encouraged developmentally appropriate language skills through conversation and activities.
• Facilitated playdates between siblings or friends in order to foster social interaction among peers.
• Responded quickly in emergency situations using sound judgment and problem solving skills.
• Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
• Regulated children's schedules to balance rest, learning and play.

• Organizing playdates with other children and providing supervision during outdoor activities.
• Assisting with meals, snacks, and bedtime routines for the children.
• Greeting parents upon arrival home from work and providing updates on the day's events.
• Engaging in age-appropriate activities like reading stories or playing games.
• Administering medication when needed according to parent instructions.

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

• Maintained store operations by following policies and procedures; completed reports.
• Resolved customer service issues to ensure customer satisfaction.
• Ensured compliance with health and safety regulations in the workplace.