Summary
Overview
Work History
Education
Skills
Timeline
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BRYAN K. GRIFFIN

Garland,TX

Summary

My goal is to gain employment with an established company where my skills, experience, and knowledge are utilized, valued, and appreciated. I am an extremely driven and passionate about above expectation results for my co workers and I.

Overview

9
9
years of professional experience

Work History

Resolution Specialist

UNITED HEALTHCARE
Richardson, TX
06.2017 - 08.2021
  • Manage High volume calls while working quickly and efficiently
  • Processed claims, provided benefits, and procedure intake for providers with accuracy and knowledge to understand to ensure satisfactory service
  • Produced work strategies to increase customer service levels and raise department and team goals and expectation
  • Met and exceeded daily quotas and performance goals as well as assisted other agents in training to ensure team and departmental success
  • Lead performance meetings, and set up quarterly team building to build comradery and assist in the community
  • Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record

Loss mitigation Specialist

CAPITAL ONE
PLANO, TX
09.2016 - 05.2017
  • Repo collections
  • Manage auto finance accounts and maintain daily contact with thelarge call list
  • Negotiate arrangements on high-end accounts and collect payments to prevent repossessions
  • Maximize efforts in a timely fashion
  • Meet and exceed daily quotas
  • Meet performance rating stats while taking inbound and doing outbound calls
  • Assessed clients' financial data to determine loan suitability.
  • Created profitable and efficient solutions.
  • Set CPCU company records and was the number one agent in the United States for six months straight until my resignation from the company

Medical Billing Specialist

COMMUNITY PORTABLE XRAY
PLANO, TX
02.2012 - 03.2016
  • Charge entry using CPT & ICD-9/ICD-10 coding knowledge/experience
  • Patient demographic entry
  • Insurance verification/ Checked status on unpaid claims
  • Contacted patients regarding past due balances
  • Located errors and promptly refiled rejected claims.
  • Customer service/ Various bookkeeping duties
  • Identified and resolved patient billing and payment issues.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

Education

Bachelor of Arts - Business Communications

The University of Texas At Dallas
Richardson, TX
05.2017

Associate of Arts - Business Communications

RICHLAND COLLEGE
Dallas, TX
08.2015

DIPLOMA -

NORTH GARLAND HIGH SCHOOL
Garland, TX
05.2001

Skills

  • Excel, Word, Outlook, Efficient
  • Accurate and Above Average Typing Speed
  • Master-level 10-key
  • Customer Service, Problem resolution, and communication in all situations job related - skilled extremely high with 20 plus years experience
  • Quick Learner and Adaptability to what is the best interest for company
  • Leadership, management, and administrative experienced and well versed in all skill levels
  • Hard worker and driven for success

Timeline

Resolution Specialist

UNITED HEALTHCARE
06.2017 - 08.2021

Loss mitigation Specialist

CAPITAL ONE
09.2016 - 05.2017

Medical Billing Specialist

COMMUNITY PORTABLE XRAY
02.2012 - 03.2016

Bachelor of Arts - Business Communications

The University of Texas At Dallas

Associate of Arts - Business Communications

RICHLAND COLLEGE

DIPLOMA -

NORTH GARLAND HIGH SCHOOL

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