BRYANN FLORES
Colorado Springs,CO
Summary
Detail-oriented Certified Nursing Assistant. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
17
17
years of professional experience
1
1
Certification
Work History
1st Assistant Department Manager
Dunkin' Donuts Franchising
04.2024 - Current
- Collaborated with other departments to achieve company-wide goals and improve overall performance.
- Increased customer satisfaction with exceptional service and timely resolution of concerns Improved team productivity by developing and executing effective training programs for new hires
- Boosted employee morale by recognizing individual achievements, fostering teamwork
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback
Associate
Sam's Club
10.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
- Utilized customer feedback to improve product offerings.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Multi Unit Assistant Manager
Sweetwater a Flower Market LLC
04.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Creating economize spreadsheet for supplies and future systems
General Manager
Somisomi - Hawaii Kitchen Company
02.2021 - 12.2022
- Enhanced operational success through effective staffing, training, adherence to OSHA regulations, and ensuring well-timed customer service
- Trained and managed crew of 20 team members; ensured professional development, enhanced customer service.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
General Manager
Taco Bell
09.2007 - 01.2020
- Controlled the day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfill the needs of a $500K - $2M restaurant with average daily transactions of 500-800
- Tracked, analyzed, and identified root causes of customer complaints; led the management team to implement systematic solutions and performance standards to provide an objective basis for performance feedback
- Led performance management process for all employees in the restaurant; recruit and equipped high-quality operators to deliver great customer experiences.
Education
Certified Nursing Assistant -
Heart To Heart Academy
Colorado Springs, CO08.2024
Skills
- Basic Life Support
- Patient Safety
- Healthcare ethics
- Vital signs monitoring
- HIPAA Compliance
- CPR Certification
- Compassion and Empathy
- Patient Care
Certification
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
- CPR - Certified
Timeline
1st Assistant Department Manager
Dunkin' Donuts Franchising
04.2024 - Current
Associate
Sam's Club
10.2023 - Current
Multi Unit Assistant Manager
Sweetwater a Flower Market LLC
04.2023 - 10.2023
General Manager
Somisomi - Hawaii Kitchen Company
02.2021 - 12.2022
General Manager
Taco Bell
09.2007 - 01.2020
Certified Nursing Assistant -
Heart To Heart Academy
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