Offering excellent communication and interpersonal skills, eager to learn and grow in a dynamic environment. Well suited for roles requiring strong customer interaction. Identifies and resolves issues efficiently.
Work History
Shift Leader
2 Years 3 Months
Feezing Point Creamery | 06.2023 - 09.2025
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Trained and mentored junior staff on customer service protocols and product knowledge.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Sales Associate Manager
1 Year 4 Months
TJX Companies | 04.2025 - Current
Assisted team in achieving sales targets through effective floor management and customer service.
Trained new associates on product knowledge and company policies to enhance team performance.
Managed daily operations, ensuring adherence to company policies and procedures.
Assisted in reconciling cash drawers and preparing bank deposits.
Handled customer relations issues, enabling quick resolution, and client satisfaction.