Joseph Hennessey
Phoenixville,PA
Summary
Dynamic and results-driven professional with a strong work ethic, honed at East Coast Dehydrators and Hello Garage of Philadelphia. Proven leadership in training and supervising teams, alongside exceptional customer service skills. Adept at problem-solving and time management, consistently optimizing processes to enhance productivity and quality, while meeting deadlines. Committed to delivering excellence in every project, and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Leader
East Coast Dehydrators
Narvon, PA
12.2024 - Current
- Received and organized product while maintaining a clean and safe workspace.
- Loaded and unloaded industrial dehydrator, optimizing processing time for product quality.
- Monitored job progress, providing timely updates to supervisors and managers.
- Trained new employees on safety procedures to foster a culture of compliance.
- Supervised laborers, ensuring task completion aligned with project specifications and deadlines.
- Identified potential issues proactively, implementing corrective actions as necessary.
- Maintained accurate records of daily activities, including hours worked and materials utilized.
- Conducted quality control inspections to maintain company standards.
- Demonstrated strong time management skills and flexibility by working efficiently, and committing to overtime as needed to meet critical project deadlines.
Sales Professional - Garage Guru
Hello Garage of Philadelphia
Chester Springs, PA
03.2024 - 12.2024
- Developed strong customer relationships through effective communication and product knowledge.
- Measured and quoted jobs based on customer specifications and needs.
- Communicated effectively with customers throughout project lifecycle.
- Facilitated installation crew communication from project initiation to completion.
- Attended weekly team meetings to align on performance goals and objectives.
- Processed transactions accurately using point-of-sale system, handling payments professionally.
- Managed sales leads using CRM software for tracking and follow-up purposes.
Sales Associate
Polo Ralph Lauren
Pottstown, PA
07.2022 - 06.2023
- Assisted customers in locating merchandise and suggesting suitable products.
- Restocked shelves to maintain optimal inventory levels.
- Processed credit card transactions quickly and securely.
- Executed cashier duties, including accepting payments and issuing receipts.
- Maintained cleanliness of store environment, including floors and displays.
- Handled customer complaints professionally to ensure satisfaction.
- Greeted customers, delivering exceptional service throughout interactions.
- Processed returns, exchanges, and refunds per company policies.
Installer
Reconstructed surfaces
Pottstown, Pennsylvania
08.2019 - 07.2021
- Executed cleaning and organization of shop facilities to enhance operational efficiency.
- Operated concrete grinders and various equipment, ensuring safety and effectiveness.
- Mixed epoxy and concrete, adhering to precise specifications.
- Assisted in coating and laying epoxy and concrete for quality finishes.
- Drove work vans to job sites, maintaining punctuality and reliability.
- Greeted customers and addressed inquiries with professionalism and courtesy.
- Demonstrated quick learning capabilities with diverse equipment and products.
- Maintained high standards of quality while respecting client environments.
Education
Associate of Science - Business Administration
Delaware County Community College
Media, PA05.2025
High school -
Owen J. Roberts High School
Pottstown, PA05.2019
Skills
- Customer service excellence
- Strong work ethic
- Quick learner
- Results oriented
- Effective communication
- Team collaboration
- Time management skills
- Leadership abilities
- Creative problem solving
- Professional demeanor
- Reliability and dependability
- Adaptability and flexibility
Timeline
Shift Leader
East Coast Dehydrators
12.2024 - Current
Sales Professional - Garage Guru
Hello Garage of Philadelphia
03.2024 - 12.2024
Sales Associate
Polo Ralph Lauren
07.2022 - 06.2023
Installer
Reconstructed surfaces
08.2019 - 07.2021
Associate of Science - Business Administration
Delaware County Community College
High school -
Owen J. Roberts High School