Alyssa Holstein
Phoenix,AZ
Summary
Hardworking employee/ shift leader with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Shift Leader
Taco Bell Restaurant
Glendale, Arizona
06.2022 - 09.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Resolved customer complaints promptly and professionally.
Drive Thru Employee and Cashier
Wendy’s
Phoenix, AZ
08.2020 - 04.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
Birthday Party Hostess and Cashier
Peter Piper Pizza Inc
Peoria, AZ
09.2017 - 07.2019
- Greeted guests upon their arrival and ensured they were comfortable.
- Assisted in setting up decorations, food tables, and other areas for the party.
- Interacted with parents and guardians of young children to ensure their needs were being met.
- Cleaned up after the party including disposing of trash, tidying up furniture, wiping down surfaces.
- Maintained a friendly demeanor when interacting with guests throughout the event.
- Ensured birthday child had an enjoyable experience by facilitating special requests or accommodations.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2017
Skills
- Customer Assistance
- Customer Service
- Time Management Skills
- Guest Inquiries
- Conflict Resolution
- Written and Verbal Communication
- Customer Service Excellence
- Credit and Cash Transactions
- Shift leadership
- Professional Appearance
- Team Leadership
- Sales expertise
- Positive Attitude
- Problem-Solving
- Team motivation
Timeline
Shift Leader
Taco Bell Restaurant
06.2022 - 09.2024
Drive Thru Employee and Cashier
Wendy’s
08.2020 - 04.2022
Birthday Party Hostess and Cashier
Peter Piper Pizza Inc
09.2017 - 07.2019
High School Diploma -
Centennial High School