Bryanna Burkett
Philadelphia,PA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist Lead
Family Arthritis Center
Jupiter, FL
12.2023 - 12.2024
- Medical Receptionist duties and responsibilities: Checking patients in and out. Obtaining referrals. Answer a multi-line phone. Scheduling patients to maintain a full daily schedule. Verifying insurance. Collecting co-pays and payments and Medical records
Patient Access Representative
HCA Lawnwood Hospital
Fort Pierce, FL
12.2022 - 12.2023
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Interview patients or their representatives to identify problems relating to care. Refer patients to appropriate health care services or resources. Maintain knowledge of community services and resources available to patients. Explain policies, procedures, or services to patients using medical or administrative knowledge
Patient Care Advocate
Express Scripts
Port Saint Lucie, FL
06.2021 - 10.2022
- As Customer Service Representative, assist our members by managing inbound and outbound calls to expedite home delivery of their prescription medication. Help patients understand their pharmacy Benefits Better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively. Help patients get the medication they need. Research issues on benefits coverage with pharmacists and doctors' offices and provide guidance to our patients about medication coverage. Ensure patients are equipped with the best advice. While on calls, use expert listening skills to get to the heart of the patient's questions and concerns. Juggle multiple tasks without sacrificing attention to detail. Manage multiple requests simultaneously as well as document conversations in our computer system
Patient Access Representative
RWJBarnabas Health
Long Branch, NJ
01.2020 - 05.2021
- Conducts patient interviews to assure that medical and financial data is obtained/documented via computer system, in order to provide necessary medical treatment and obtain proper reimbursement for the Hospital. Assures Hospital compliance with government agencies and insurance carrier regulations as they pertain to Patient Access Management. Develops/follows patient financial plan and collects payment. Is responsible for reporting identified safety issues such as hazardous environments (i.e Damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc
Teller
Wells Fargo
Middletown, NJ
10.2017 - 01.2020
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines. Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents
Education
Training program - Business Administration
Edison Job Corps
Edison, NJ06.2014
High School Diploma - General Studies
Nyack High School
Nyack, NY06.2012
Skills
- Computer literacy
- CPT Coding
- Medical Scheduling
- Cash Handling
- Organizational skills
- EMR Systems
- Cashier Customer Service
- Medical Records
- Clerical Experience
- Microsoft Office Suit
- Medical Terminology
- Hospital Experience
- Data entry
- Administrative experience
- Customer Service
- Insurance Verification
- Medical Office Experience
- ICD Coding
Timeline
Front Desk Receptionist Lead
Family Arthritis Center
12.2023 - 12.2024
Patient Access Representative
HCA Lawnwood Hospital
12.2022 - 12.2023
Patient Care Advocate
Express Scripts
06.2021 - 10.2022
Patient Access Representative
RWJBarnabas Health
01.2020 - 05.2021
Teller
Wells Fargo
10.2017 - 01.2020
Training program - Business Administration
Edison Job Corps
High School Diploma - General Studies
Nyack High School