JENNIFER BLISS
Winston-Salem,NC
Summary
Motivated customer service professional skilled at meeting customer needs with expert service support. Stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.
Overview
21
21
years of professional experience
Work History
Front Desk Lead Receptionist
Hand And Stone
Winston-Salem, NC
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Collected credit card payments, processed transactions and updated relevant records.
- Helped office staff prepare reports and presentations for internal or client-related use.
Store Key-holder and Kiosk Associate
Box Lunch
Winston-Salem, NC
03.2022 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Opened and closed store 4 or 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Received and counted money.
- Accepted and processed customer returns.
- Broke down boxes and disposed of trash.
- Directed customers to correct store locations.
- Monitored security areas during busy periods.
- Tracked and prioritized work orders to meet daily production requirements
- Provided sales feedback to management to address concerns in sales reports.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Proven ability to learn quickly and adapt to new situations
- Worked flexible hours across night, weekend and holiday shifts
- Developed strong organizational and communication skills through coursework and volunteer activities
Kiosk Associate
Hot Topic
Winston-Salem, NC
02.2022 - 03.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Verified and noted count and condition of cargo received.
- Attached labels to finalized products before shipment.
- Organized products to streamline packing procedures.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and a fast-paced environment
- Developed and maintained courteous and effective working relationships
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Sales Associate
Body Central
07.2013 - 07.2015
- Helped customers navigate store, complete sales, and process returns
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs
- Boosted sales consistently, building attractive displays and effectively merchandising products.
Sales Associate
Ashley Stewart
07.2013 - 07.2015
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Boosted sales consistently, building attractive displays and effectively merchandising products
- Helped customers navigate store, complete sales, and process returns
- Determined customers' needs based on sales calls and face-to-face meetings
- Exceed sales objectives with tenacious approach to capturing new leads and customers.
Fine Jewelry Lead Consultant
JCPenney
08.2011 - 06.2013
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Kept all areas clean, organized and in line with company professional standards
- Enhanced customer satisfaction with fast, knowledgeable jewelry cleaning and repair services
- Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Verified sales prices and processed cash or credit payments to complete sales
- Drove sales success by building displays and merchandising attractive arrangements.
Advanced Customer Service Representative
Super KMart
04.2011 - 08.2011
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Referred unresolved customer grievances to designated departments for further investigation
- Sold products to customers during routine service calls using strong cross-selling abilities
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Helped open/close registers including till transfers.
Assistant Sales Manager
Belk
08.2007 - 01.2009
- Oversaw team of 8 sales associates bringing in monthly quotas of sales and transactions
- Maximized customer satisfaction by cultivating service-first sales culture
- Supported front-line sales representatives as expert resource at all stages of sales process
- Managed inventory levels by tracking current stock and demand, optimizing levels with balanced approach
- Created and documented standard procedures required to sell, implement, and bill for new products.
Assistant Manager / Engraving Lead
Things Remembered
02.2004 - 06.2007
- Maintained high levels of customer satisfaction with quality engraving or purchased and pre-purchased products brought into the store
- Coordinated employee schedules to provide adequate coverage according to business demands
- Improved customer relations by smoothly handling escalated problems, consistently maintaining brand loyalty, and recapturing revenue opportunities
- Maintained operational performance by skillfully handling opening and closing tasks
- Assisted with training and developing new sales and engraving team members in company policies, procedures, and standards
- Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing
- Kept all paperwork current and compliant with internal standards and legal requirements
- Managed daily workloads by organizing effective schedules and delegating tasks.
Sales Associate
Children's Place
10.2003 - 02.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Collected credit card payments, processed transactions and updated relevant records.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
High School Diploma -
West Forsyth High School
Clemmons, NC06.2003
Early Childhood Certification - First Aid, CPR, Nutrition And General Education
Forsyth Technical Community College
Winston-Salem, NC06.2006
Skills
- Customer relations Inventory organization
- Detail oriented Time management
- Homework support Food preparation
- Activity planning Schedule management
- First aid Cleaning and sanitation
- Delegation and Supervision
- Problem Anticipation and Resolution
- Cycle Counts and Audits
- Money Transfer Systems
- Store Layouts
- Retail Security
- Records Organization
- Superior Work Ethic
- Providing Feedback
- Handling Complaints
- Team Leadership
- Participation Strategies
- Wardrobe Organizing
- Administrative Duties
- Cash Handling and Reconciliation
- Rewards Programs
- Retail Industry Experience
- Customer Inquiries
- Microsoft Word
- Computer Literacy
- Store Reset and Recovery
- Time Management
- POS Terminal Operation
Timeline
Front Desk Lead Receptionist
Hand And Stone
08.2023 - Current
Store Key-holder and Kiosk Associate
Box Lunch
03.2022 - Current
Kiosk Associate
Hot Topic
02.2022 - 03.2022
Sales Associate
Body Central
07.2013 - 07.2015
Sales Associate
Ashley Stewart
07.2013 - 07.2015
Fine Jewelry Lead Consultant
JCPenney
08.2011 - 06.2013
Advanced Customer Service Representative
Super KMart
04.2011 - 08.2011
Assistant Sales Manager
Belk
08.2007 - 01.2009
Assistant Manager / Engraving Lead
Things Remembered
02.2004 - 06.2007
Sales Associate
Children's Place
10.2003 - 02.2004
High School Diploma -
West Forsyth High School
Early Childhood Certification - First Aid, CPR, Nutrition And General Education
Forsyth Technical Community College