Cristina Pena
Grand Prairie,TX
Summary
Ambitious Guest Services Professional experienced in enhancing customer satisfaction and fostering positive interactions. Contributed to operational efficiency through effective problem-solving, recordkeeping, and strong customer relations. Focused on creating a welcoming environment that supports the success of the organization.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Front Desk Receptionist / Shift lead
Massage Envy
Grand Prairie, TX
2025.12 - Current
- Coordinated front desk operations, streamlining appointment scheduling, check-ins, check-outs, phone calls, and client inquiries.
- Provided professional and welcoming customer service to clients in a fast-paced spa environment.
- Promoted and sold memberships, services, packages, and retail products, enhancing client satisfaction and meeting their individual needs.
- Processed payments and maintained accurate client and appointment information.
- Assisted with daily administrative tasks, scheduling changes, cancellations, and appointment confirmations.
- Communicated with massage therapists, estheticians, and management to ensure smooth daily operations.
- Resolved customer concerns professionally, ensuring client satisfaction and fostering positive relationships.
Sales Associate
Game X Change
Grand Prairie, TX
2024.04 - 2026.01
- Guided customers in selecting video games, consoles, and accessories, enhancing their shopping experience. Delivered excellent customer service and maintained a positive shopping environment. Processed sales transactions, returns, and exchanges with precision, contributing to customer satisfaction. Kept the store organized and restocked merchandise, ensuring a clean and visually appealing store layout. Processed and tested pre-owned games and hardware for resale, worked with layways and ACIMA.
- Assessed customer needs for games, consoles, and accessories
- Processed buy, sell, and trade transactions using point-of-sale systems
- Tested pre-owned electronics and gaming systems for functionality
Waitress/Server
Como En Casa
Grand Prairie, TX
2023.12 - 2024.02
- Managed tables, took orders, and handled cash transactions while collaborating with team to maintain cleanliness and organization.
Education
Dental Assistant
Dental Assistant School
Dallas, TX 2026.08 - 2026.10
High school diploma -
Crosswinds High School
Grand Prairie, TXSkills
- Customer service
- Cash handling
- POS
- Retail sales
- Sales
- Client management
- Guest relations
- Communication skills
- Phone communication
- Written communication
- Organizational skills
- Time management
- Teamwork
- Problem Solving
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Foreign language fluency
- Supervising experience
- Facility management
- Restaurant experience
- Food industry
- Leadership
- Attention to detail
- Customer service
- Leadership
Certification
- Food Handler Certification
- CPR Certification
Languages
English - Expert, Bilingual, Spanish - Expert
Timeline
Dental Assistant
Dental Assistant School
2026.08 - 2026.10
Front Desk Receptionist / Shift lead
Massage Envy
2025.12 - Current
Sales Associate
Game X Change
2024.04 - 2026.01
Waitress/Server
Como En Casa
2023.12 - 2024.02
High school diploma -
Crosswinds High School